Retail Team Lead — Customer Experience & Growth

Shoe Palace; San Jose (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Flexible schedule

Employee discounts

Growth opportunities

Job summary

Shoe Palace is seeking an Assistant Manager in San Jose (Mount Pleasant) to lead the store team and deliver exceptional customer service. You will assist the manager, own location operations, coach staff, and keep product knowledge current to drive sales and a premium shopping experience.

The role requires 4+ years in customer service, with leadership or supervisory experience preferred. Flexible schedule and dynamic retail environment offered.

Qualifications

• 4 years: Customer Service experience required.
• Experience in retail management or supervisory role preferred.
• Experience in a fast-paced retail environment.

Responsibilities

• Assist the manager in ensuring store operates at a high level.
• Take ownership while managing location and team performance.
• Coach and develop staff to improve customer experience and efficiency.
• Maintain up-to-date product knowledge and store standards.
• Engage customers to deliver an outstanding shopping experience.

Skills

Customer service

Leadership

Retail operations

Job description

Shoe Palace is seeking an Assistant Manager in San Jose (Mount Pleasant) to lead the store team and deliver exceptional customer service. You will assist the manager, own location operations, coach staff, and keep product knowledge current to drive sales and a premium shopping experience.

The role requires 4+ years in customer service, with leadership or supervisory experience preferred. Flexible schedule and dynamic retail environment offered.