Retail Team Lead

Fleet Feet Training - Chicago; Deerfield (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life Insur

401k (pre/post tax options) after 1‑年

Paid Time Off & Sick Time Off

Employee/Vendor Discounts

Training Program Discounts

Job summary

Fleet Feet Chicago is seeking a Retail Team Lead to guide the store’s customer experience, recommend gear, and uphold our high service standards on the sales floor. You will drive friendly, personalized service that helps customers cross their next finish line.

As a Team Lead you will support the Retail Experience Manager with operations, maintain sales metrics, train teammates, and foster a collaborative, energetic environment that reflects our running‑culture and community involvement.

Qualifications

• Available to work a flexible schedule, including days, evenings, weekends, and holidays.
• Experience in a customer-facing sales environment preferred.
• Deliver the best customer experience by outfitting each customer that walks through the door.
• Communicate professionally with customers and team.
• Maintain sales goals set forth by management.
• Proactive learner and sound decision maker.
• Passionate, positive, self-motivated and detail-oriented.
• Collaborative and customer-centric.
• Willing to go above and beyond.

Responsibilities

• Lead the brand on the sales floor, recommending gear and products to help customers reach their next finish line.
• Build relationships with customers, vendors, and peers by listening to needs and providing personalized solutions.
• Support the Retail Experience Manager with customer-facing and operational duties.
• Maintain sales metrics and lead on the sales floor.
• Support store operations and keep a clean, organized environment.

Skills

Customer-facing sales

Communication

Team leadership

Customer service

Sales goals

Adaptability

Proactive learner

Detail-oriented

Job description

Overview

At Fleet Feet Chicago, we believe that

At Fleet Feet Chicago, we believe that running changes everything. For over 30 years, we have curated and created products, programs, and experiences that inspire and empower runners in the Chicagoland area. We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers with the gear they need to be successful in their active endeavors. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat and live passionately. We run together to solve a problem, reach a goal, get inspired, and champion our brand each day. We are in full pursuit to find passionate people to join us on our quest and bring our core values to life.

Joining Fleet Feet Chicago is joining a team and a community that ignites and promotes running and fitness. We pride ourselves in putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.

Responsibilities

As a Retail Team Lead, you are the heart and sole (pun intended) of our brand. You have the opportunity to recommend gear and products that a customer will use to cross their next finish line, regardless of what that looks like. This position is always going above and beyond to take care of our customers and communities. You will be part of a dynamic group that builds and maintains meaningful relationships with customers, vendors, and peers by listening to customer needs, providing personalized solutions, and, ultimately, outfitting them with everything they need to get started or persevere. As a Team Lead, you will support the Retail Experience Manager (RXM) with both customer facing and operational responsibilities. You will maintain strong sales metrics and be a leader on the sales floor. Additionally, you will support the store’s operational functions and maintain a clean and organized work environment.

Qualifications

• Available to work a flexible schedule, including, days, evenings, weekends, and holidays
• Experience in a customer-facing sales environment preferred
• Deliver the best customer experience by outfitting each customer that walks through the door
• Communicate professionally with customers and team
• Maintain sales goals set forth by management
• Proactive learner and sound decision maker
• Passionate, positive, self-motivated and detail-oriented
• Accountable and adaptable
• Does the right thing
• Collaborative and customer-centric
• Willing to go above and beyond
• Support all Fleet Feet initiatives, activities, and functions

Benefits

• Medical, Dental, Vision and Life Insurance provided the first month
• 401k (pre/post tax options) after 1-year anniversary
• Paid Time Off & Sick Time Off
• Employee/Vendor Discounts
• Training Program Discounts

Perks

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Passionate team members

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we prioritize diversity and inclusion in our hiring practices, our culture, and our engagement with the community.

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.

Additional Requirements: Hours of work for this position may vary based on work schedule. Position requires moving around for periods of 2-4 hours without a rest break task sequencing, and using point-of-sale computers. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces.