Retail Team Lead

Fleet Feet; Algonquin (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance (first month)

401k after 1 year

Paid Time Off & Sick Time

Employee/Vendor Discounts

Training Program Discounts

Job summary

Fleet Feet Chicago is seeking a Retail Team Lead to drive customer satisfaction and sales on the floor. You will guide the team, uphold store standards, and work with the RXM on customer experience and operations.

Join a dynamic, energetic team focused on service, community, and exceeding sales goals with opportunities for growth and leadership in a fast-paced retail environment.

Qualifications

• Available to work a flexible schedule including days, evenings, weekends and holidays.
• Experience in a customer-facing sales environment preferred.
• Delivers best customer experience through outfitting customers and meeting needs.
• Professional communication with customers and team.
• Maintains sales goals and supports store initiatives.

Responsibilities

• Lead the retail team on the floor and uphold sales metrics.
• Support the Retail Experience Manager with customer facing and store operations.
• Foster relationships with customers, vendors and peers.
• Ensure a clean, organized and welcoming store environment.

Skills

Customer service

Sales achievement

Team leadership

Retail operations

Communication

Job description

Overview

At Fleet Feet Chicago, we believe thatrunning changes everything. For over 30 years, we have curated and created products, programs, and experiences that inspire and empower runners in the Chicagoland area. We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers with the gear they need to be successful in their active endeavors.We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat and live passionately. We run together to solve a problem, reach a goal, get inspired, and champion our brand each day. We are in full pursuit to find passionate people to join us on our quest and bring our core values to life.

Joining Fleet Feet Chicago is joining a team and a community that ignites and promotes running and fitness. We pride ourselves in putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.

Responsibilities

As a Retail Team Lead, you are the heart and sole (pun intended) of our brand. You have the opportunity to recommend gear and products that a customer will use to cross their next finish line, regardless of what that looks like. This position is always going above and beyond to take care of our customers and communities. You will be part of a dynamic group that builds and maintains meaningful relationships with customers, vendors, and peers by listening to customer needs, providing personalized solutions, and, ultimately, outfitting them with everything they need to get started or persevere. As a Team Lead, you will support the Retail Experience Manager (RXM) with both customer facing and operational responsibilities. You will maintain strong sales metrics and be a leader on the sales floor. Additionally, you will support the store’s operational functions and maintain a clean and organized work environment.

Qualifications

• Available to work a flexible schedule, including, days, evenings, weekends, and holidays
• Experience in a customer-facing sales environment preferred
• Deliver the best customer experience by outfitting each customer that walks through the door
• Communicate professionally with customers and team
• Maintain sales goals set forth by management
• Proactive learner and sound decision maker
• Passionate, positive, self-motivated and detail-oriented
• Accountable and adaptable
• Does the right thing
• Collaborative and customer-centric
• Willing to go above and beyond
• Support all Fleet Feet initiatives, activities, and functions

Benefits:

• Medical, Dental, Vision and Life Insurance provided the first month
• 401k (pre/post tax options) after 1-year anniversary
• Paid Time Off & Sick Time Off
• Employee/Vendor Discounts
• Training Program Discounts

Perks:

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Passionate team members

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we prioritize diversity and inclusion in our hiring practices, our culture, and our engagement with the community.

Additional Requirements:Hours of work for this position may vary based on work schedule. Position requires moving around for periods of 2-4 hours without a rest break task sequencing, and using point-of-sale computers. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces.