Retail Systems Analyst - Park City

Event Network, LLC; Park City (UT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) Plan

EAP

Paid Time Off

Holidays

Profit Sharing

Employee Discounts

Job summary

Event Network, LLC in Park City, UT is seeking a Retail Systems Analyst to support in-store technology and the Store Support Center. You will be the primary contact on the IT Support Line and ticketing system, ensuring smooth operation of POS and related equipment.

You will stay current with technology trends, coordinate with IT staff and vendors, supervise Help Desk, and manage escalation paths. The role includes travel up to 20% and contributes to budgeting and equipment planning.

Qualifications

• Experience supporting in-store IT and POS systems.
• Familiar with IT ticketing systems and help desk procedures.
• Strong communication and coordination with vendors and store teams.

Responsibilities

• Be the primary contact for IT support line and ticketing software.
• Provide in-store and SSC support for computers, software, and POS systems.
• Imaging, configuring, and testing equipment before shipment to stores.
• Assist network and security teams and create AD accounts.
• Handle escalation with outsourced IT vendors and provide backup support.

Skills

IT Support

Ticketing & Help Desk

POS Support

Tools

Windows XP/Vista/7

Windows Server 2003/2008

MS Office 2003-2010

Micros/Oracle Xstore V6-V20

Network Equipment: VLANs, VPN, Firewalls

Job description

YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION
At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve.

Summary

The Retail Systems Analyst will be responsible for the support of the in-store retail technology related equipment and software both at the stores and the Store Support Center (SSC). The Retail Systems Analyst is the primary point of contact on the IT Support Line and IT ticketing software.

Key Responsibilities And Accountabilities

Leadership and Team Member

• Partner with other members of the IT/IS staff, contractors, and vendors to ensure efficient computer operations to the SSC and to the stores.
• Maintain professional currency on technology in use within the corporation as well as be aware of industry trends which may benefit or impact the organization.
• Supervise Help Desk Agents and support the Help Desk Supervisor with access
• Provide a path of ticket escalation
• Reasonable for ticket escalation on network outages and network related issues
• Support and develop in store technology and point of sale

Business and Financial

• Help establish and ensure computers systems remain in service to process corporate and partner revenue streams.
• Provide input into the annual budget and help ensure equipment acquisitions and service expenditures conform to the budget.

Management and Operating

• Responsible for answering IT Support Line calls, responding to IT tickets and e-mail, and acts as an escalation point for outsourced support vendors.
• Provide primary support for any computers, software, and related equipment located at the SSC, and secondary support for any computers, software, and related equipment located at the stores.
• Provides backup support and administration of any POS and related software located at a store location, as well as backend POS systems located at the SSC.
• Prepares equipment for shipment to stores by imaging computers, configuring peripherals, and fully testing to make sure all is functional before shipment.
• Provides backup support and administration of any phone equipment located at the SSC.
• Work side by side with the network and security team (TS)
• Create AD accounts company wide and maintain a standard
• Help support the network at SSC and stores
• Other duties as assigned

Guest and Partner

• Act as partner with other members of the IT/IS department, vendors, and partners to provide solutions for both the Store Support Center as well as the store locations.

Administrative

• Support and assist with special projects and company initiatives as needed.

Technical Requirements

• Desktop Operating Systems: Microsoft XP, Vista, Windows 7
• Server operating systems: Windows Server 2003/2008.
• Microsoft Office 2003 – 2010
• Micros/Oracle Xstore V6-V20
• Computer Hardware: Desktops, laptops, printers, POS peripherals.
• Network Equipment: Layer 3 switching/VLANs, router configuration, VPN, Firewalls, Ring Central

Physical Demands

– The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the Retail Systems Analyst is frequently required to lift and carry items weighing 50 lbs.; stand; walk and use hands to finger, handle, or feel; and work in a data center environment with both colder than normal temperatures and louder than normal sound levels. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Travel Requirements

• The Retail Systems Analyst will be required to travel up to 20% of the time.

BRING YOUR PASSION AND TALENT TO OUR TEAM!

Ready to make an impact and be part of something extraordinary? Apply today and take the next step in your career journey with us!
Event Network celebrates diversity and is proud to be an equal-opportunity employer. We’re committed to creating an inclusive environment for all Team Members.

Employee Benefits

Event Network offers full-time team members a comprehensive total rewards package with a variety of coverage options.

• Health and Wellness Benefits: Medical, Dental, and Vision Insurance; Basic Life and AD&D Insurance; Long-Term Disability; plus Voluntary Benefits options 100% paid by employee: Voluntary Life and AD&D Insurance, Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico), Accident Insurance, Critical Illness, Hospital Indemnity, and Pet insurance.
• Retirement and Savings: 401(k) Retirement Plan; Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off: Vacation Accrual; Sick Leave
• Nine Paid Holidays.
• Profit Sharing Bonus Plan
• Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.