Retail Supervisor (Part-Time)

The Momentary; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Crystal Bridges Museum of American Art in Bentonville, AR seeks a Retail Supervisor to lead guest experience, store operations, and brand initiatives across Crystal Bridges and The Momentary.

You will supervise opening and closing procedures, cash handling, and security, while collaborating with leadership to recruit, onboard, and develop a diverse team, fostering an inclusive, high‑energy environment for evenings and weekends.

Qualifications

• High School Diploma or GED or equivalent required.
• 2–3 years retail store experience; lead experience preferred.
• Experience with POS systems and cash control.
• Ability to work a schedule that includes evenings and weekends.
• Excellent attendance, punctuality, and guest service skills.

Responsibilities

• Guest Experience Brand Ambassador: acts as a brand representative to promote a positive and inclusive environment in the store.
• Guest Experience: leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all guests feel welcome, heard, and valued.
• Community Engagement: supports the store leadership team and merchandisers to promote unique guest events that drive brand engagement and deep connections with guests
• Leadership + Team Management
• Guest Experience Management: actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the guest experience and achieve store objectives
• Hiring and Retention: participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
• Team Development: utilizes brand resources to champion employee development and support initiatives such as inclusion training, help lead employee recognition and team building activities

Skills

Guest experience

Brand ambassador

Leadership

Team management

Communication

Inclusion training

Education

High School Diploma or GED

Tools

POS systems

Cash handling

Job description

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non‑profit charitable organization.

Job Description: Position Title: Retail Supervisor Reports to: Retail Operations Manager FLSA Classification: Non-Exempt Location: Bentonville, Arkansas (on-site) Date Reviewed: 8/4/2026

About Crystal Bridges & The Momentary

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non‑profit charitable organization with free admission. The Momentary is a contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. The Momentary is a venue for the music, art, and food of our time, and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a 'living room' where community gathers to be inspired, connected, and joyful.

You belong here: make the most of this moment.

Position Summary

The Retail Supervisor supports service, selling, and business operations to achieve an engaging and inspiring store environment at both Crystal Bridges and the Momentary. This includes fostering community amongst the team through continued education on brand and store initiatives. This position will work closely with department leadership to ensure proper store opening, closing and cash handling procedures are followed along with proper security practices.

Essential Duties

• Guest Experience Brand Ambassador: acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of Crystal Bridges and the Momentary
• Guest Experience: leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all guests feel welcome, heard, and valued
• Community Engagement: supports the store leadership team and merchandisers to promote unique guest events that drive brand engagement and deep connections with guests
• Leadership + Team Management
• Guest Experience Management: actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the guest experience and achieve store objectives
• Hiring and Retention: participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
• Team Development: utilizes brand resources to champion employee development and support initiatives such as inclusion training, help lead employee recognition and team building activities

Direct Reports: All supervisors will manage and support a team of 2-3 seasonal retail associates.

Visual + Business Operations

Daily Operations: supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues

Product Flow

Product Flow: collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns

Scheduling Optimization

provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives

Communication + Relationships

Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives

Communication Loop: checks in with leadership to maintain communication and teamwork on completing store objectives

Employee engagement: adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team

Insights and Feedback: provides insights related to the guest and staff experience and communicates feedback to retail leadership.

Perform other duties and responsibilities as assigned to support evolving organizational needs.

Minimum Qualifications

Education, Training, and Traits

• High School Diploma or GED and similar experience required
• Positive, motivated, high-energy, and detail-oriented team player
• Enthusiasm about being a team member at a major contemporary visual and performing arts center with a strong visitor-centered community dynamic
• Excellent attendance and punctuality. This role includes evening and weekend hours.
• Ability to be patient and flexible while also staying energized and focused on providing excellent guest service
• Ability to multi-task
• Ability to be a team player
• Ability to use good judgment
• Demonstrated resourcefulness, good judgment and excellent oral and written communication skills

Work Experience

2 to 3 years of retail store experience, preferably as a lead

Experience with POS systems

Knowledge of cash control and security regarding sales.

Store opening and closing procedures

Equivalent combination of relevant education and/or experience will satisfy the minimum requirements.

Skills and Abilities

• Ability to lead and work as part of a team
• A high degree of interpersonal and guest service skills
• A positive disposition
• Ability to perform well in a fast-paced work environment
• Self-motivated, hard-working, high energy team player

Physical Demands and Work Environment

Physical demands: Lifting, carrying, and stocking 5' high shelves up to 40 lbs.; pushing or pulling more than 40 lbs.; standing for 3+ hours at a time; bending, sitting, reaching, and walking; and opening multiple doors while pushing loaded carts.

Ability to reach merchandise on 6' high shelves for guests; ability to read computer screens and price tickets; and ability to package and ship bulky merchandise for guests.

Work Environment: Work to be performed on a sales floor, back office, stockroom, and off-site for selling events in multiple environments both indoors and out, including different physical locations. Incumbent must meet a flexible work schedule including evenings, and weekends and available on-call for emergencies. The Retail Supervisor will be required to be available any time when needed for special events or in the absence of a manager. The regular schedule for the position includes days, weekends, holidays, and evenings. Required to work at least two Saturdays and Sundays a month.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.

Crystal Bridges is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. We encourage all qualified applicants to apply.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Art and Wellness Enterprises (AWE) provides professional support services in the areas of campus management, communications, finance, human resources and technology for these non‑profits founded by Alice Walton:

Alice L. Walton Foundation is a grant‑making institution working to enhance the quality of life for individuals by providing access to offerings that improve well‑being and create diverse and inclusive communities.

Alice L. Walton School of Medicine is a four‑year, medical degree‑granting program that enhances foundational sciences and clinical practices with a compassionate and whole‑person approach to care. The School has been granted preliminary accreditation status by the Liaison Committee on Medical Education and welcomed its inaugural class in 2025.

Art Bridges Foundation works to get great works of American art out of storage and into communities. Through partnerships with museums of all sizes across the United States, it creates and supports arts programs that educate, inspire, and deepen engagement with local audiences.

Crystal Bridges Museum of American Art is a museum offering free admission to a world‑class collection of American art, stunning architecture and five miles of sculpture and walking trails.

Momentary is a satellite contemporary art space to Crystal Bridges. This adaptive reuse project turned a decommissioned cheese factory into a place for visual and performing arts, festivals, artists-in-residence, culinary experiences, and more.

Heartland Whole Health Institute is a non‑profit that addresses physical, mental, emotional, and social well‑being by working with health systems, employers, and communities to redesign health care delivery.

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