Retail Supervisor, Operations - Avenue Murfreesboro (NEW STORE)

Gap; Murfreesboro (TN); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan with company matching

Employee stock purchase plan

Medical, dental, vision and life ins.

See more benefits

Job summary

Gap is hiring at our Murfreesboro store to support the leadership team in delivering a best-in-class customer experience. You will role model selling behaviors, coach team members, and execute tasks across areas of expertise to drive sales and store productivity.

The role emphasizes customer engagement, loyalty program education, and seamless omni-channel experiences while maintaining store standards and high service levels.

Qualifications

• Exhibits Gap Inc's values and behaviours.
• Clear and direct communication of expectations.
• Uses technology to engage with customers and team to meet goals.
• Shows initiative toward continuous improvement and growth.
• Willing to work a flexible schedule including holidays, evenings, weekends.
• Able to lift up to 30 pounds.

Responsibilities

• Consistently treat customers and employees with respect, contributing to a positive work environment.
• Educate customers about loyalty programs to promote retention.
• Lead by example in brand selling behaviours during every customer interaction.
• Support sales leader during non-peak hours with the customer as the focus.
• Collaborate with the store leadership team to complete tasks efficiently.
• Build and share expertise in the product lifecycle.
• Assist with opening/closing checklists and after-hours work as needed.
• Leverage omni-channel channels to deliver a frictionless customer experience.
• Ensure compliance standards are met.

Skills

Customer service

Communication

Technology skills

Flexibility

Teamwork

Job description

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it. We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About The Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in‑class customer experience.

What you’ll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus.
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who you are

• You embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors.
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Demonstrate interest and initiative towards continuous improvement and growth.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.