Retail Supervisor – Lead & Elevate Customer Experience

Bath & Body Works; Frederick (MD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access

401k with company match

Paid time off

Job summary

Bath & Body Works in Maryland is seeking a dedicated Supervisor to partner with the Store Manager in developing outstanding associates and delivering consistent, high-quality customer experiences. You will lead by example, coach teams, and drive daily operations to meet goals.

The role requires strong communication, a customer-first mindset, and the ability to work evenings, weekends, and holidays. Growth opportunities and a competitive benefits package are offered.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced retail environment.
• Prior supervisory experience preferred.
• Strong communication and coaching skills.
• Ability to work peak hours, including evenings, weekends, and holidays.

Responsibilities

• Lead and develop associates to deliver exceptional customer experiences.
• Partner with Store Manager to execute operations and staffing.
• Open/close routines, deposits, shipments, and follow directives.
• Model selling behaviors and product knowledge to customers.
• Provide feedback and coach performance to improve results.

Skills

Sales leadership

Customer service

Operational execution

Communication

Coaching

De-escalation

Flexibility

Education

High school diploma or GED

Tools

POS systems

Job description

Bath & Body Works in Maryland is seeking a dedicated Supervisor to partner with the Store Manager in developing outstanding associates and delivering consistent, high-quality customer experiences. You will lead by example, coach teams, and drive daily operations to meet goals.

The role requires strong communication, a customer-first mindset, and the ability to work evenings, weekends, and holidays. Growth opportunities and a competitive benefits package are offered.