Retail Supervisor - Full Time (Riverhead)

PUMA North America, Inc.; Town of Riverhead (NY); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Bonus

Benefits package

Job summary

PUMA North America, Inc. is seeking a retail associate in Town of Riverhead, NY, who will ensure high standards of customer experience and meet sales goals. Candidates should have 1–2 years of customer service experience and strong communication skills. Responsibilities include training staff and managing store operations to enhance profitability.

The base pay is $23.00 - $26.00 per hour, plus bonuses and benefits, dependent on experience. PUMA promotes a culture of equality and opportunity for all applicants.

Qualifications

• 1–2 years of experience in customer service-oriented retail environment.
• Ability to exceed sales goals.
• Excellent communication skills and strong teamwork abilities.

Responsibilities

• Provide high standards of customer experience.
• Achieve sales, KPIs, and profitability goals.
• Assist with recruitment and training of employees.

Skills

Customer service orientation

Sales ability

Team player

Communication skills

Computer skills

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

YOUR MISSION

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Ensure the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective short- and long-term planning, expense control, sales, and service.
• Assist the Store Manager and Assistant Store Manager with recruitment, training, development, and succession of high performing, results-driven employees.
• Take responsibility for payroll control and service-driven scheduling to maintain a highly profitable location while providing the highest levels of service to customers.
• Manage and communicate merchandise opportunities to the Store and/or Assistant Store Manager.
• Achieve or exceed inventory and shrink goals; manage physical inventory counts.
• Handle and process incoming and outgoing merchandise.
• Comply with all Policies & Procedures, operational core competencies, and key accountabilities.
• Maintain a safe, healthy, and compliant working and shopping environment.
• Work non-traditional hours; weekends, evenings, holidays; overtime may be required.

YOUR TALENT

• 1–2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals.
• Demonstrated ability to reason through complex issues.
• Ability to present information to large groups.
• Strong team player.
• Excellent communication skills.
• Ability to learn quickly.
• Computer skills; basic know-how about MS Office programs and retail software.
• Ability to constantly walk and move about; use of speaking, hearing, near and far acuity, depth perception, and field of vision.
• Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $23.00 - $26.00 + Bonus + Benefits (Benefit Summary Full Time). Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is an Equal Employment Opportunity (EEO) employer.