Retail Supervisor - Field

Acosta, Inc.; Hartford (CT); On-site; USD 41,000 - 52,000; Full time

Job summary

Crossmark Inc. is seeking a Retail Supervisor to lead the execution of retail merchandising, resets, remodels, and sales activities within a designated territory. You will train and manage a hands-on team to meet client standards and stay on budget.

Responsibilities include interviewing and coaching staff, conducting in-store audits, coordinating planograms, and ensuring timely project delivery with effective communication to customers and team members.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–2+ years of related retail experience.
• Ability to supervise a team of 10–100 employees.

Responsibilities

• Interview, hire, manage, train and engage a team that executes projects to client standards.
• Conduct in-store audits and assist with project completion to meet client expectations.
• Direct and assist with project work including reading planograms, unloading, installing fixtures, and merchandising.
• Plan work and schedules; exercise independent judgment for plan modifications.
• Set and communicate project expectations; evaluate performance and provide coaching.
• Maintain professional, effective communication with customers and team members.
• Demonstrate knowledge of technology and merchandising tools.

Skills

Team leadership

Retail operations

In-store auditing

Education

Bachelor’s degree or equivalent

Job description

DESCRIPTION

Overview

The Retail Supervisor is responsible for the management of effective and efficient execution of retail merchandising, reset and remodel projects, and sales activities in a designated territory by ensuring the quality and capacity of CROSSMARK services through training and development of team members, and hands‑on involvement to ensure projects are completed timely and within budget.

RESPONSIBILITIES

• Interview, hire, manage, train and engage a team that executes projects to the standards expected of clients and customers.

• Ensure quality execution by conducting in-store audits and assisting with completion of projects to meet client expectations.

• Direct and assist with the project work as needed, which may consist of reading and understanding planograms, unloading trucks, installing fixtures, and operating equipment and merchandising aids.

• Strategically organize and plan the work techniques, equipment and materials, and team members’ schedules prior to commencement of projects, and exercise independent judgment and discretion when modifications to the plan are needed.

• Set, convey and manage project expectations amongst customers and team members, evaluate team member’s performance, and provide counseling, coaching and constructive feedback to ensure quality execution.

• Professional, effective and continual interpersonal, nonverbal, written and oral communication with customers and team members.

• Demonstrating comprehensive knowledge of and ability to use technology, and hardware and software tools.

QUALIFICATIONS

To perform this role successfully, an individual must be able to carry out all essential duties satisfactorily. The requirements below reflect the knowledge, skills, and abilities needed for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Bachelor’s degree (B.A.) from a four-year college or university, or

• One to two+ years of related retail experience and/or training, or

• An equivalent combination of education and experience

Supervisory Responsibility

• Directly supervises approximately 10–100 employees

Working Conditions

• Combination of office and field environments

• Extensive local travel, some overnight, may be required

Resets and remodels are physically demanding and may include:

• Removing and relocating products and shelving

• Building and installing fixtures

• Reorganizing products according to planograms

• Replacing shelf tags

• Stocking new products and retrieving additional inventory as needed

Language Skills

• English proficiency required

• Bilingual skills may be required based on business needs

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ABOUT US

CROSSMARK is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most—in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights.

We value our people by recognizing everyday wins and fostering a supportive, collaborative environment—both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength—it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail] . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Retail

Position Type: Full time

Business Unit: Sales

Salary Range: $41100.00 - $51500.00

Company: Crossmark Inc.