Retail Supervisor

Meijer; Waterford Charter Township (MI); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a store leadership professional in Michigan to plan, direct and coach a diverse team across departments. The role focuses on delivering exceptional customer service, managing staffing needs, and driving sales while maintaining Meijer standards.

Qualified candidates will have 2–3 years of retail experience with at least 1 year in a supervisory role, strong communication, and the ability to mentor staff.

Qualifications

• High school diploma or equivalent.
• 2–3 years of related retail experience.
• 1 year of management experience.
• Rotational assignments in different store areas.
• Strong communication delivers clear directions.
• Ability to resolve conflicts and address root causes.
• Capability to manage multiple tasks and timelines.
• Experience analyzing financial and statistical data to inform decisions.
• Experience mentoring team members and SDITs/hourly staff.
• Successful completion of required certifications.

Responsibilities

• Plan, direct and supervise team members in day-to-day store operations.
• Mentor and coach staff to meet customer service and sales goals.
• Staffing, selection and hiring to meet needs.
• Support promotions and ensure profitability while controlling shrink.
• Ensure safety and provide a positive Meijer image in all interactions.
• Train team members across roles and complete required certifications.
• Communicate the Meijer Friendly Initiative in meetings and coaching sessions.
• Maintain store appearance and product presentation to Meijer standards.
• Foster a proactive, respectful work environment with reliable attendance.

Skills

Retail management

Staffing & hiring

Customer service

P&L understanding

Training & coaching

Tools

POS systems

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.

What You'll Be Doing

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

What You Bring With You (Qualifications)

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.