Retail Supervisor

Columbia Sportswear; Lancaster (Lancaster County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Quarterly Bonus Program

Comprehensive Medical + FSA/HSA

Dental

Vision

Well-being plans

401(k) with company match

Employee discounts on Columbia brands

Paid Time Off

Floating Holidays

Employee Assistance Program (EAP)

Job summary

Columbia Sportswear Company in Lancaster, PA, is seeking a Retail Supervisor to join the Store Leadership Team and guide associate-level staff within an assigned area. The role focuses on delivering strong customer experiences while upholding company values and procedures.

The position requires 2-5 years of retail leadership experience, effective communication skills, and proficiency with POS systems. A high school diploma or GED is preferred; flexible hours and a dynamic environment are

Qualifications

• No specific education required (High School Diploma or GED preferred).
• 2-5 years of retail or supervisory experience.
• Experience operating a POS system and other in-store tech.
• Strong communication and customer service skills.

Responsibilities

• Oversees day-to-day work of associate level staff.
• Provide direction, training, and coaching to ensure store procedures support the customer experience.
• Supervise department to manage profitability through receiving, replenishing, and processing.
• Foster store culture through teamwork and professional conduct.
• Collaborate with store leadership on policies and standards for areas of responsibility.
• Ensure adherence to standards; resolve problems or errors promptly.

Skills

POS system proficiency

Effective communication

Team leadership

Customer service

Education

High School Diploma or GED preferred

Job description

Lancaster, PA

• Total Rewards: Quarterly Bonus Program to award store performance, Comprehensive Medical with FSA/HSA options, Dental, Vision, and Well-being plans, 401(k) participation with company matching
• Wellbeing support: Paid Time Off, Floating Holidays, Quarterly reimbursement program to support your health and fitness, and Employee Assistance Programs (EAP) which provide access to free mental health services, financial services, discounts on fitness programs, and more.
• Community impact: We give back with paidCulture and Community and Volunteer Hours to support your passion!
• Growth opportunities: Grow your career with the Tuition Assistance Programand learning/development courses
• Employees discountsfrom all our brands including Columbia, prAna, Sorel, and Mountain Hardwear

ABOUT THE POSITION

With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. From ensuring effective store operations and procedures to guiding team members within an assigned area of responsibility, our Store Leadership Teams help create memorable consumer experiences while supporting and helping drive the company's mission of "Connecting Active People with Their Passions."

As a Retail Supervisor, you will be a member of the Store Leadership Team and responsible for providing leadership and direction to diverse associate-level team members in an assigned area of responsibility. The Retail Supervisor fosters a positive environment and displays a high professional standard of individual behavior, leading by example while demonstrating Columbia Sportswear Company values.

HOW YOU'LL MAKE A DIFFERENCE

• Oversees the day-to-day work of associate level staff.
• Provide direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store.
• Supervise assigned department of responsibility, overseeing the profitability of the store by receiving, handling, replenishing, and processing.
• Create and maintain store culture through teamwork and coaching, displaying a high professional standard of individual behavior and leading by example.
• Collaborate with the store leadership team concerning policies, procedures, and standards for assigned areas of responsibility.
• Maintain company standards and policies; ensure that employees adhere to procedures and quality standards, working to resolve any problems or errors.

YOU HAVE

• No specific education required (High School Diploma or GED preferred)
• 2-5 years of experience in position or specialization
• Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone.
• Effective communication skills; able to exchange ideas and information with the store leadership team, associates, and consumers.

JOB CONDITIONS

• Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise.
• Occasionally requires the ability to work in a place.
• Ability to communicate clearly with others.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.
  

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.At Columbia Sportswear Company, we're proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family's financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to [e-mail] with the Subject: Applicant Assistance Requested.