Retail Supervisor

Paycom; Grand Island (NE); On-site; USD 33,000 - 36,000; Full time

Job summary

Goodwill Industries of Greater Nebraska in Grand Island, NE is seeking a Store Supervisor to lead daily store operations and support the team in delivering excellent customer service. You will oversee on-floor activities, training, and ensure merchandise is organized, donated items processed, and promotions communicated to customers.

Requires ability to work varied shifts, including evenings and weekends. Two years of public-facing experience and preferred supervisory experience; valid Nebraska

Qualifications

• Two years experience working with the public.
• Prior supervisory experience or leadership role preferred.
• Valid Nebraska driver's license and meet insurance requirements.

Responsibilities

• Oversee sales floor and donation area operations to meet daily goals.
• Ensure procedures related to sales-floor activities are followed and documented.
• Manage store opening/closing and model positive behavior for staff.
• Assist with staff training and development as requested by management.
• Maintain quality and quantity control; uphold Goodwill values and community relations.
• Provide excellent customer service and communicate promotions to customers.

Skills

Public customer service

Leadership experience

Nebraska driver license

Job description

Job Details

Job Location: Grand Island South Store - Grand Island, NE, Position Type: Full-Time - Regular, Salary Range: $16.00 - $17.50Hourly, Job Shift: Varies-includes Days, Evenings, Weekends, Job Category: Retail

GENERAL DESCRIPTION

Provide positive leadership and help train/support the team members of the store. Provide excellent customer service and perform such tasks as are necessary for efficient operation throughout the retail store. Responsible for management of the retail store in Manager/Assistant Manager's absence.

ESSENTIAL JOB FUNCTIONS

(NOTE: Qualified persons with disabilities are encouraged to apply. Reasonable accommodation will be made.)

• Oversight of and assist with the work performed on the sales floor and in the donation area and donation center which includes, but is not limited to, organizing donations as they arrive, processing of and get quality product to the floor in order to meet daily goals, determining items to be separated out for e-commerce, organizing, and store cleanliness.
• Ensure all procedures related to sales-floor work activity are adhered to, and documented as required.
• Maintain store, including opening and closing, as requested by manager.
• Serve as a positive role model to employees.
• Assist with training and development of employees at manager's request.
• Responsible for quantity and quality control.
• Responsible for maintaining a positive image in the community for Goodwill Industries of Greater Nebraska and developing good relations with customers, donors, co-workers, and guests.
• Provide excellent customer service.
• Inform customers of seasonal and permanent promotions (i.e. monthly coupons, in-store specials, etc.).
• Employees must abide by Goodwill Industries of Greater Nebraska's Corporate Compliance policies.
• Welcome and embrace cultural diversity in all areas of Goodwill, i.e. customers, donors, volunteers, employees, or participants served. Perform work activities in conformance to Goodwill values (respect, integrity, compassion, stewardship, learning, teamwork and entrepreneurial spirit), immediately report any wrongdoing (unethical/improper conduct, fraud, fiscal mismanagement, etc.), embrace and support cultural diversity, and encourage and support others to do the same.
• Timely arrival at the workplace and consistent attendance.
• All other duties as assigned.

STAFF PERSONS SUPERVISED

None

Qualifications: EDUCATION, TRAINING AND EXPERIENCE

• Two (2) years experience working with the public.
• Prior supervisory experience or experience being in a leadership role is preferred.
• Valid Nebraska driver's license and meet insurance requirements.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

1. Ability to communicate in spoken conversation, adequate volume speech, and have normal hearing for conversation and telephone use.
2. Ability to be independently mobile on all surfaces and situations, to move safely about the work area.
3. Visual acuity, depth perception and field of vision within normal range.
4. Have the physical stamina to work at least 8 hours per day and be able to lift, carry, push, pull objects weighing up to 50#, frequently 25#.

OTHER REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

1. Good verbal communication skills to be able to explain work procedures to workers and to assign tasks.
2. Ability to interact and meet with people, cooperate with other workers in a pleasant and friendly manner, and deal with people in an effective way.
3. Ability to take appropriate actions and decisions based on varying circumstances.
4. Ability to count money and do math operations quickly and correctly.

HOURS

Variable over seven-day week. (will include some evenings, weekends, and holidays)