Retail Supervisor

Lands' End, Inc.; Fox Point (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Lands' End, Inc. seeks a store associate at Lands' End Store – Riverpoint Village in Fox Point, WI. You will deliver exceptional customer service, assist the management team with limited store operations, and drive sales through consultative selling and product knowledge.

Responsibilities include greeting customers, showcasing outfitting options, processing transactions, stocking, and maintaining visual standards while staying flexible to varied hours during peak periods.

Qualifications

• Experience in customer service or retail preferred.
• Ability to operate POS and cash handling.
• Available for varied hours including peak seasons.
• Must follow safety and store policies.
• Strong product knowledge helpful.

Responsibilities

• Greet customers and provide proactive sales assistance.
• Identify customer needs and suggest outfitting options.
• Process transactions accurately using POS.
• Assist with opening/closing procedures and stock prep.
• Maintain store cleanliness and merchandise presentation.

Skills

Leadership

Sales skills

Communication

Multitasking

Flexibility

Merchandise knowledge

Retail experience

Job description

Lands' End Store - Riverpoint Village
8777 N Port Washington Rd
Fox Point, WI 53217, USA

Description

Position Summary

This position represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the Management team regarding limited administrational aspects of the store's operations.

This position enhances the experience of our customers and drives profitable sales by providing proactive sales assistance and support to customers.

Essential Job Functions

(Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)

• Assume responsibility for store in the absence of members of management.
• Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.
• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.
• Leads efforts to prepare stock, and sales floor assignments.
• Assist in the opening and closing of the store.
• Maintains knowledge of Lands' End website navigation and leverages this option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
• Maintains knowledge of Lands' End products and services, along with current fashion trends to enhance level of customer service and generate sales
• Performs markdown and other promotional activities as needed
• Coaches associates to stock replenishment and adhering to visual brand standards
• Adhere to all LP policies and procedures
• Must follow all safe work practices, escalates unsafe conditions and report incidents.

Skills

• Demonstrated leadership ability
• Capable of handling multiple tasks simultaneously
• Organized, self-motivated, decisive and supportive
• Excellent selling skills
• Ability to communicate effectively with customers and fellow employees
• Ability to receive feedback and take action when appropriate
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks
• Flexible and adaptable to change
• Knowledge of Lands' End merchandise is strongly preferred
• Previous experience in retail strongly preferred
• Availability and flexibility to work varied hours to support the needs of the business
• Highly reliable and punctual
• Ability to adhere to Lands' End Attendance program. For hourly full-time positions: Must be able to work a 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).

Essential Physical Requirements

• Extensive standing, walking, reaching, pushing/pulling, and working around sales floor and backroom
• Hang/fold merchandise
• Ladder climbing
• Operate POS register and computer
• Lift and carry up to 40 lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.