Retail Supervisor

GWC Connects; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Goodwill Columbus is seeking a Retail Supervisor to lead a team of Retail Associates, drive daily store operations, and deliver an exceptional donor and customer experience. This hands-on role focuses on sales, donation processing, merchandising, and maintaining a clean, welcoming store environment.

You will coach staff, manage busy periods, and ensure cash handling and safety procedures are followed. Join a mission-driven team that supports community needs and fosters growth through hands-on

Qualifications

• High school diploma or GED required.
• Retail experience preferred, including supervision or leadership.
• Strong customer service and communication skills.
• Ability to coach, motivate, and hold team accountable.
• Familiarity with POS systems and cash-handling procedures.

Responsibilities

• Lead, coach, and support Retail Associates during daily operations.
• Deliver outstanding customer and donor service and help resolve concerns.
• Monitor sales floor activity, donation processing, merchandising, and store presentation.
• Train new employees and provide ongoing coaching and performance feedback.
• Ensure compliance with company policies, cash-handling procedures, and safety standards.
• Open and close the store and oversee operations in the absence of store leadership.
• Support achievement of sales, production, and customer service goals.

Skills

Customer service

Communication

Interpersonal skills

Leadership

Education

High school diploma or GED

Tools

POS systems

Job description

Retail Supervisor

Reports To: Store Leader / Assistant Store Leader
Status: Regular Hourly

About the Role

The Retail Supervisor supports daily store operations while leading a team of Retail Associates to deliver an exceptional customer and donor experience. This hands-on leadership role helps drive sales, donation processing, merchandise presentation, team performance, and operational excellence in a fast-paced retail environment.

What You'll Do

• Lead, coach, and support Retail Associates during daily operations.
• Deliver outstanding customer and donor service and help resolve concerns.
• Monitor sales floor activity, donation processing, merchandising, and store presentation.
• Train new employees and provide ongoing coaching and performance feedback.
• Ensure compliance with company policies, cash-handling procedures, and safety standards.
• Help prevent loss, protect company assets, and report operational concerns.
• Maintain a clean, safe, organized, and welcoming store environment.
• Open and close the store and oversee operations in the absence of store leadership.
• Support achievement of sales, production, and customer service goals.
• Perform other duties as assigned.

What We're Looking For

• High school diploma or GED.
• One year of retail experience required.
• Previous supervisory, leadership, or keyholder experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to coach, motivate, and hold team members accountable.
• Comfortable using POS systems, basic computer applications, and cash-handling procedures.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to multitask and thrive in a fast-paced environment.

Physical Requirements

• Ability to stand, walk, bend, reach, and move throughout the workday.
• Ability to lift and carry up to 30 pounds regularly; occasional heavier lifting may be required.
• Ability to operate a computer, cash register, and other retail equipment.
• Regular and reliable attendance is required.

Work Environment

Retail store environment with moderate noise levels and frequent interaction with customers, donors, employees, and donated merchandise.