Retail Store Team Lead & Operations Supervisor

The Salvation Army; Falls Township (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

A nonprofit organization located in Pennsylvania is seeking an Assistant Store Manager to oversee the retail sales team. Responsibilities include supervising staff, adjusting schedules, training employees, tracking business trends, and resolving customer complaints. The ideal candidate should have experience in retail or customer service, strong leadership skills, and excellent communication abilities. This is an opportunity to contribute to a meaningful cause while developing your management skills.

Qualifications

• Previous experience in retail, customer service, or related fields.
• Ability to thrive in a fast-paced environment.
• Excellent written and communication skills.
• Strong leadership qualities.

Responsibilities

• Supervise team of retail sales workers.
• Adjust daily schedule for shift personnel to ensure optimal efficiency.
• Train and evaluate employees.
• Track monthly results and trends for business forecasting.
• Resolve escalated customer complaints.

Skills

Customer service

Leadership

Communication skills

Job description

A nonprofit organization located in Pennsylvania is seeking an Assistant Store Manager to oversee the retail sales team. Responsibilities include supervising staff, adjusting schedules, training employees, tracking business trends, and resolving customer complaints. The ideal candidate should have experience in retail or customer service, strong leadership skills, and excellent communication abilities. This is an opportunity to contribute to a meaningful cause while developing your management skills.