Retail Store Tailor

Tailored Brands, Inc.; Austin (TX); On-site; USD 19,000 - 33,000; Full time

Job summary

Tailored Brands, Inc. in Austin, TX is seeking a Retail Store Tailor—Alterations to deliver high-quality garment alterations, fittings, and repairs.

You will work closely with customers to achieve perfect fits and uphold our standards of craftsmanship in a fast-paced retail environment. The role requires careful attention to detail, reliable performance, and the ability to manage multiple alterations per hour while maintaining cleanliness and safety in the shop.

Qualifications

• Experience with alterations and garment fittings.
• Strong attention to detail and quality standards.
• Ability to work efficiently in a retail environment.

Responsibilities

• Perform standard alterations to meet customer specifications.
• Ensure high-quality finishes, secure stitching, and tidy seams.
• Press garments for a crisp, professional look.
• Maintain a clean, organized workspace and proper tool storage.
• Assist with inventory and support front-of-house activities.
• Collaborate with team and communicate customer needs clearly.

Skills

Sewing & alterations

Attention to detail

Customer service

Team player

Tools

Sewing machines

Presses

Measuring tools

Job description

10000 Research Blvd Ste 127, Austin, TX, United States, 78759

Location 10000 Research Blvd Ste 127, Austin, TX, United States, 78759

Location Name 00067 Austin

RETAIL STORE TAILOR—ALTERATIONS

The Tailor delivers high-quality craftsmanship and ensures a perfect fit for customers through clothing alterations, measurements, fittings, and garment repairs. This role requires a keen eye for detail, strong sewing and alteration abilities, and a commitment to excellence. As a key member of a high-performing team, the Tailor is expected to demonstrate reliability, accuracy, efficiency, and a strong focus on customer satisfaction. The Tailor also contributes to a positive and professional work environment by collaborating effectively with colleagues and upholding company standards at all times.

Essential Functions:

Tailor Shop Production & Operations

• Efficiently perform standard alterations - including but not limited to pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments - in alignment with company guidelines.
• Maintain an average of 60 minutes of productive alteration work per working hour, allowing for appropriate rest and meal periods and time for non-tailoring tasks as needed.
• Ensure all garments meet high-quality standards, including clean finishes, secure stitching, even seams, and the removal ofloose threads and pins.
• Press garments to ensure a clean crisp finish.
• Maintain a clean, organized, and efficient workspace; ensure all tools and materials are properly stored and well-maintained.
• Demonstrate proficiency with all tailor shop equipment.
• Ensure completed work is accurately tagged, organized, and ready for customer pickup.
• Assist with inventory management by monitoring tailoring supplies and requesting replenishment from management as needed.

Customer Service

• Support front-of-house activities as needed, such as cleaning, restocking merchandise, or assisting customers.
• Participate in customer consultations at the direction of management, offering guidance and recommendations on alterations and garment fit.
• Deliver an exceptional customer experience by listening to customer needs and offering personalized solutions.
• Adapt to changing workload priorities and scheduling needs as directed by management.

Team Based Work Environment

• Share specialized tailoring knowledge and/or techniques with fellow tailors to ensure consistent quality and ongoing skill development.
• Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring and pressing techniques.
• Seek and respond to constructive feedback from your management team and communicate concerns or requests promptly.
• Report any incidents, accidents, or safety hazards to the manager on duty and/or your Regional Manager.
• Support sales staff by providing tailoring insights that enhance product knowledge and improve the customer experience.
• Uphold standards of professional appearance and personal care.

Physical and Mental Requirements

• Ability to operate small tools and equipment -including, but not limited to, needles, scissors, sewing machines, and presses, with precision.
• Ability to understand, follow, and execute detailed instructions.
• Ability to sit and stand for extended periods of time.
• Strong attention to detail to ensure all garments meet quality standards.
• Excellent time management skills to complete each alteration efficiently within designated timeframes.
• Ability to communicate clearly and professionally.
• Ability to read, count, and write to complete required documentation accurately.
• Physically able to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
• Ability to work at least 40 hours per week when needed, including any hours the store is in operation.

careers.tailoredbrands.com

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.