Retail Store Supervisor - Customer Experience & Operations Lead

Southwest Convenience Stores, LLC (OXXO USA); Abilene (TX); On-site; USD 19,000 - 21,000; Full time

Job summary

Southwest Convenience Stores, LLC (OXXO USA) in Abilene, TX is seeking an Assistant Store Manager to oversee daily operations, keep the store well-stocked, clean, and ensure excellent customer service while handling financial transactions.

Requires 1+ year retail experience, valid driver's license, transportation to bank and meetings, and schedule flexibility to work peak hours including nights, weekends, and holidays. This is a full-time role with growth opportunities.

Qualifications

• Demonstrating ongoing value
• Ability to take initiative
• Multitasking and prioritization
• Operational excellence
• Time management
• Schedule flexibility including nights, weekends, and holidays
• Will assign tasks, follow up and counsel employees for not adhering to policies and procedures, excessive cash shortages and not performing tasks
• Responsible for training, education, and development of all employees per corporate policies and guidelines
• Will aid in recruitment of potential candidates
• Manage and resolve customer issues and conflicts professionally
• Must have a method of communication to be reached
• Teach and role model customer service and suggestive selling techniques
• Must be able to lift, stand and remain active for the duration of the shift, with frequent movement around the store
• Responsible for unloading deliveries, organizing merchandise and keeping shelves stocked

Responsibilities

• Oversee daily store activities to ensure smooth operations.
• Maintain inventory levels by stocking shelves and monitoring supply.
• Ensure the store remains clean and organized.
• Provide exceptional customer service and resolve any issues promptly.
• Handle financial transactions accurately and efficiently.

Skills

Customer service

Multitasking

Time management

Initiative

Communication

Leadership

Cash handling

Job description

Southwest Convenience Stores, LLC (OXXO USA) in Abilene, TX is seeking an Assistant Store Manager to oversee daily operations, keep the store well-stocked, clean, and ensure excellent customer service while handling financial transactions.

Requires 1+ year retail experience, valid driver's license, transportation to bank and meetings, and schedule flexibility to work peak hours including nights, weekends, and holidays. This is a full-time role with growth opportunities.