Retail Store Supervisor (22)

Goodwill Industries of Central Michigan's Heartland; Blackman Charter Township (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discount

Paid time off (4 weeks in first year)

Medical, dental, and vision insurance

Supplemental Life Insurance

Financial coaching

Job summary

Goodwill Industries of Central Michigan's Heartland is seeking a dependable Keyholder to support store operations in Jackson, MI. You will supervise daily activities, assist management, and ensure exceptional customer service while handling donations and merchandise flow.

The role involves coordinating staff schedules, meeting monthly sales goals, and maintaining a welcoming store environment. Energetic team players who can work flexible hours are encouraged to apply.

Qualifications

• Valid driver's license and reliable transportation.
• Minimum 1 year of management experience preferred.
• Minimum 3 years of customer service experience preferred.
• Ability to lift up to 50 pounds and push carts up to 60 pounds.

Responsibilities

• Support and supervise as a keyholder with store management.
• Provide a high level of customer service to shoppers and donations.
• Assist in completing staff schedules as directed by store management.
• Respond promptly and professionally to customer complaints.
• Help meet or exceed monthly production and sales goals.
• Ensure compliance with agency policies and procedures and maintain professional appearance.
• Move, sort, and process donated items to ready them for sale.
• Work flexible hours, including nights, weekends, and holidays as needed.

Skills

Customer service

Leadership

Teamwork

Education

High school diploma or GED

Job description

Changing Lives Through the Power of Work

Show Map

• Location 955 W Argyle St,Jackson, MI, 49202-2067,United States
• Base Pay $19.00 - $19.00 / Hour
• Job Category Donated Goods and Retail
• Industry Retail Management, Customer Service, Non-Profit
• Employee Type Non-Exempt FT
• Required Degree High school
• Travel 10%
• Manage Others Yes

Description

No Late Nights!

Stores are open from 10am to 8pm Mon - Sat, 11am to 6pm on Sunday.

Additional benefits of working full time for GICMH are:

• Employee discount at our retail stores.
• 4 weeks of paid time off in your first year, eligible to start using after 90 days.
• Medical, Dental, and Vision insurance, starting the 1st of the month after 30 days.
• Supplemental Life Insurance.
• Financial Coaching - budgeting, debt payoff, credit collection knowledge, and more.

Purpose or General Objective:

To assist the store manager in operating a retail store within a given budget while meeting both production plan and monthly sales goals.

Job Duties:

• Continually support and work cooperatively as team players with all members of retail and upper management as well as all other departments within GICMH.
• Serve as positive, productive role model to all employees, participants and customers.
• Appropriate and professional verbal communication, appearance, and actions.
• Comply with and enforce all agency policies and procedures.
• Provide a high level of customer service.
• Assist store management in meeting or exceeding monthly production plan, as directed, while also ensuring all company quality and quantity standards are met.
• Assist in completion of store staff work schedules, as directed by store management
• Review and respond to customer complaints in a professional manner.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Requirements

Physical Requirements:

• Ability to reach, bend, twist and lift up to 50 pounds on a regular basis.
• Ability to push/pull carts with up to 60 pounds for force on a regular basis.
• Must be comfortable handling new and used items including but not limited to: clothing, furniture, dishes, shoes, books, and other items.

You must have:

• Valid driver's license, reliable transportation, and acceptable driving record. This allows you to drive back and forth to trainings, make bank deposits, and get items from other stores as needed.
• High school diploma or GED

Preferred Requirements:

• Minimum of 1 years of management experience preferred
  
• Minimum of 3 years customer service experience preferred

Summary

We are searching for someone dependable to join our team. As a keyholder, you will supervise the process from collection to sales of donations to help people in that community and others in Central Michigan get work experience, job training, and other services.

You will be working with the public so a positive attitude and friendliness are a must. We collect everything from furniture to clothing, so you will be handling a wide variety of items every day, big and small, and you need to be able to help move the donations and sort them throughout the work day. You will oversee the process of reviewing these donations, getting them ready to sell, and then selling all our merchandise. Helping the community to get good finds for a great cost and funding our programming to put people to work in your community at the same time.