Retail Store Supervisor

Renew Cannabis Co.; Chicago (IL); On-site; USD 34,784 - 35,473; Full time

Benefits offered by this job

Major medical, dental, and vision insurance

401(k)-match program

Paid time off

Job summary

Cresco Labs is seeking a Retail Store Supervisor for their Sunnyside dispensary in Chicago, Illinois. In this role, you will oversee day-to-day operations, manage a team, and handle customer escalations, ensuring compliance with laws and company standards.

As a key member of our team, you will enjoy a dynamic work environment with a focus on training and development. The position offers a pay range of $25.25 - $25.75 per hour, along with a robust benefits package.

Qualifications

• 3-5 years’ experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred.
• Excellent customer service skills.

Responsibilities

• Support day-to-day operations of the dispensary.
• Manage customer escalations and reinforce team culture.
• Facilitate training and onboarding of team members.

Skills

Customer service

Team leadership

Problem-solving

Communication skills

Cannabis product knowledge

Education

High School Diploma or equivalent

Job description

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEED™ initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Sunnyside* Retail Store Supervisor will support day‑to‑day operations of the dispensary in accordance with state law and Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis.

EMPLOYEE EXPERIENCE

At Sunnyside, we believe the employee experience is paramount. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Dispensary Supervisor, you will have:

• Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback.
• Knowledge of retail business fundamentals, including inventory management, opening/closing procedures setting daily work assignments and facilitating operational workflows, and driving sales goals.
• Elevated skills in decision making, active listening and problem solving.
• Advanced cannabis product knowledge and industry compliance standards.
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service.

CORE JOB DUTIES

• Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non‑peak periods.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross‑selling techniques.
• Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management.
• Provide real‑time coaching and feedback for performance concerns; document and elevate all employee relations issues in a timely manner to management.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate any cash, POS or product discrepancies and escalate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
• Ability to walk or stand for extended periods of time.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent.
• 3-5 years’ experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred.
• Excellent customer service skills.
• Demonstrated ability to learn and apply technical and product‑related information in a professional consultative manner.
• Excellent communication, interpersonal, and persuasive skills.

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including major medical, dental and vision insurance, a 401(k)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full‑time or part‑time roles, location, or position.

PAY RANGE

$25.25 - $25.75 USD

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply.
• Must comply with all legal or company regulations for working in the industry.
• The company does not offer employment‑based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.