Retail Merchandising Store Specialist - Full Time

Ocean-State-Job-Lot; Medway (MA); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Employee discount 30%

Job summary

Ocean State Job Lot in Medway, MA is seeking a Retail Store Specialist (Customer Service/Merchandising) to deliver exceptional service, process complex POS transactions, and keep merchandise displays in top condition. This full-time on-site role includes nights and weekends and requires lifting up to 35 lbs.

The position involves training and coordinating associates, promoting store initiatives, and ensuring policy compliance while maintaining a safe shopping environment.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills required.
• Full-time associates must have availability to work nights and weekends.
• Must be 18 years of age or older.
• Requires ability to lift 35 lbs and perform tasks in a climate-controlled environment.

Responsibilities

• Build relationships by delivering exceptional customer service.
• Assist customers with inquiries, locate items, complete purchases, and perform advanced POS functions.
• Promote store initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays and restock as needed.
• Train and coordinate assigned associates and manage breaks per policy.
• Communicate issues and opportunities to store leadership.
• Maintain a safe and clean environment for customers and associates.
• Handle damages and returns according to procedures.

Skills

Customer service

Merchandising

Cashier

Job description

Retail Store Specialist (Customer Service/Merchandising) - Full Time

• Posted on August 21, 2026

Locations

Showing 1 location

Medway, MA 02053, USA

• On-site
• Rate : $15.75 USD per hour
• Full-Time
• Requisition #: RETAI019273

Description

Compensation for this opportunity is based on candidate experience and position

Join our team! All associates receive a 30% discount! Pay Range for this position is between $15.75 - $16.75 Company Overview:

Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.

Job Description:

The Store Specialist role at OSJL plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas - all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.

Key Responsibilities:

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Qualifications:

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.
• Work primarily in a climate controlled environment with minimal safety/health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift.
• Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.