Retail Store Specialist — Customer Experience Pro

Saf-Gard Safety Shoe Company; Fort Worth (TX); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Dental & Vision

Disability insurance

Life insurance

401(k) with match

Paid holidays

PTO after 90 days

Career growth

Job summary

Saf-Gard Safety Shoe Company is seeking a Retail Store Specialist in Fort Worth, TX to deliver excellent customer service and support daily store operations. The role involves assisting customers with safety footwear selections, processing sales, and maintaining an organized showroom.

You will gain exposure to product lines, learn Navision, and contribute to merchandising, outreach, and team-based store growth in a close-knit retail environment.

Qualifications

• At least 1 year of retail sales or customer service experience.
• Strong communication and interpersonal skills.
• Friendly, dependable and customer-focused attitude.
• Ability to stay organized and manage multiple responsibilities.
• Comfortable learning new systems and technology.
• Ability to work both independently and as part of a team.
• Experience handling cash and credit card transactions accurately.
• Ability to learn and use Navision

Responsibilities

• Provide friendly, knowledgeable customer service while helping customers select safety footwear.
• Learn product lines and explain features, fit and benefits to customers.
• Learn and use Aetrex Foot Scanning Technology to help customers optimize fit.
• Process sales transactions, including cash and credit card payments using POS systems and mobile checkout tools.
• Look up customer information, purchase history and program details within company systems.
• Maintain clean, organized and fully stocked showroom displays while supporting visual merchandising initiatives.
• Merchandise incoming inventory and assist with inventory management and product organization.
• Support local store growth through outreach, marketing and customer engagement efforts.
• Assist with store operations and administrative support tasks as needed.
• Help create a positive, team-oriented store environment as a valued retail team member
• Cross-train in other administrative office duties, ordering supplies, receiving mail, etc.
• Other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Team player

Cash handling

Navision

Organization

Independent work

Technology adaptability

Tools

Navision

Job description

Saf-Gard Safety Shoe Company is seeking a Retail Store Specialist in Fort Worth, TX to deliver excellent customer service and support daily store operations. The role involves assisting customers with safety footwear selections, processing sales, and maintaining an organized showroom.

You will gain exposure to product lines, learn Navision, and contribute to merchandising, outreach, and team-based store growth in a close-knit retail environment.