Retail Store Shift Supervisor

Ghirardelli Chocolate Company; Hanover (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Hourly pay $16–$17

Bonus potential

Equal opportunity employer

Job summary

Lindt USA is seeking a Shift Supervisor to lead in-store experiences across our U.S. Lindt Chocolate Shops. The role emphasizes sales leadership, product knowledge, and staff development to deliver premium customer service.

Applicants must be available to work nights, weekends, and holidays, with a compensation range of $16.00–$17.00 per hour. The company supports an equal opportunity workplace and may include a bonus incentive.

Qualifications

• Proven sales background.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.

Responsibilities

• Sales: meet or exceed weekly, monthly, and annual sales plans and contribute to district targets.
• Model and communicate the store's sales mission to staff.
• Assist with development of each team member's commitment to sales results.
• Supervise staff to achieve sales goals and KPIs and external opportunities.
• Demonstrate Lindt standards through daily activities and 4 Moments of Influence.
• Monitor inventory levels and escalate stock issues to avoid losses.
• Staff development: train sales staff per Lindt guidelines to build knowledgeable, friendly teams.
• Train staff in sales techniques and product knowledge and ensure brand consistency.
• Escalate issues to Store Management professionally and promptly.
• Operational controls: ensure store meets company standards and cleanliness.

Skills

Proven sales background

Direction and delegation

Math or accounting skills

Education

High School Graduate or equivalent

Job description

Who We Are

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose:

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.

Essential Job Functions & Responsibilities:

• Sales
• Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's achievement of the sale's plan.
• Models understanding and commitment to the store's sales mission and effectively communicates the mission to staff in actionable terms.
• Assists with development of each team member's individual commitment to the achievement of store's sales results.
• Models and effectively supervises staff to insure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved.
• Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
• Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product.
• Staff Development
• Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards in order to insure a knowledgeable, friendly, well-trained staff.
• Help to train sales staff in accordance with company standards, insuring daily, weekly and monthly sales and operations are consistently achieved.
• Assist with training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer.
• Escalate issues to Store Management in a professional and timely manner.
• Operational Controls
• Ensure store meets or exceeds company standards for operational controls and compliance.
• Inventory Control/Shrink
• Cash Management (POS, Paperwork, logs, policies & procedures)
• Comply with all Quality Assurance policies & procedures
• Maintain store cleanliness

Qualifications & Requirements:

• Skills & Knowledge:
• Proven sales background
• Ability to take direction and effectively delegate and execute through others
• Basic math and/or accounting skills
• Experience:
• Prior retail experience, preferably in a specialty retail environment
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
• Ability to climb, balance, stoop, kneel, crouch and reach with arms
• Education:
• High School Graduate or equivalent
• Other Requirements:
• Must be available to work nights, weekends (Saturday and Sundays) and Holidays

Total Rewards:

Compensation: $16.00 - $17.00 an hour

Lindt USA's salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Applicants for this position must be currently authorized to work in the United States on a full-time basis. The company will not sponsor applicants for this position for work visas.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.