Retail Store Shift Supervisor

Lindt & Sprüngli (USA) Inc.; Central Valley (UT); On-site; USD 23,000 - 25,000; Full time

Job summary

Lindt & Sprüngli (USA) Inc. seeks a Shift Supervisor in Utah to lead daily retail operations and deliver a premium customer experience. You will guide staff, uphold brand standards, and drive sales through effective coaching and engagement with shoppers.

The role requires strong sales history, teamwork, and the ability to manage stock, cash handling, and store presentation. Weekend and evening shifts are expected, with a focus on achieving store KPIs.

Qualifications

• Proven sales background with retail experience.
• Excellent customer service and communication.
• Ability to train and develop staff.

Responsibilities

• Meet or exceed weekly and monthly sales targets.
• Supervise and coach store staff to achieve KPIs.
• Monitor stock levels and assist with inventory.
• Oversee cash handling and POS procedures.
• Ensure store cleanliness and adherence to standards.

Skills

Sales experience

Staff development

Basic math

Team leadership

Education

High School Diploma

Job description

Who We AreAt Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.Position Purpose:Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back time and again.Essential Job Functions & Responsibilities:SalesEnsure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's achievement of the sale's plan.Models understanding and commitment to the store's sales mission and effectively communicates the mission to staff in actionable terms.Assists with development of each team member's individual commitment to the achievement of store's sales results.Models and effectively supervises staff to insure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved.Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product.Staff DevelopmentSupport Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards in order to insure a knowledgeable, friendly, well-trained staff.Help to train sales staff in accordance with company standards, insuring daily, weekly and monthly sales and operations are consistently achieved.Assist with training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer.Escalate issues to Store Management in a professional and timely manner.Operational ControlsEnsure store meets or exceeds company standards for operational controls and compliance.Inventory Control/ShrinkCash Management (POS, Paperwork, logs, policies & procedures)Comply with all Quality Assurance policies & proceduresMaintain store cleanlinessQualifications & Requirements:Skills & Knowledge:Proven sales backgroundAbility to take direction and effectively delegate and execute through othersBasic math and/or accounting skillsExperience:Prior retail experience, preferably in a specialty retail environmentRegularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 poundsAbility to climb, balance, stoop, kneel, crouch and reach with armsEducation:High School Graduate or equivalentOther Requirements:Must be available to work nights, weekends (Saturday and Sundays) and HolidaysTotal Rewards:Compensation: $17 - $18Applicants for this position must be currently authorized to work in the United States on a full-time basis. The company will not sponsor applicants for this position for work visas.Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.If you are looking to join a winning team and fast-track your career, contact us!Join us on our journey of excellence, impact, and growth #LifeAtLindt