Retail Store Sales Associate I - Cookstown, 2007, Ontario, Canada

Adidas; California; On-site; USD 21,000 - 28,000; Full time

Job summary

Adidas store in California seeks a sales associate to support sales targets by engaging customers and delivering an exceptional shopping experience. You will assist with merchandise, process transactions, and maintain store standards while building brand loyalty.

Requirements include a high school diploma or GED, 3–6 months retail experience, strong communication in English, and the ability to stand for long periods. You must be 16+ and able to lift up to 25 pounds regularly.

Qualifications

• Must have or be pursuing a high school diploma or GED.
• 3–6 months experience in a retail environment.
• Basic numeracy, literacy, and verbal communication skills.
• Must be 16 years of age or older.

Responsibilities

• Is aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store.
• Complies with store policies and procedures to maintain a safe shopping and working environment.
• Collaborates productively and respectfully with team members to meet or exceed store goals.
• Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance.
• Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model.
• Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
• Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s).
• Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards.
• Minimize loss by actively maintaining sales floor awareness while serving customers.
• Completes sales transactions quickly and accurately while adhering to cash protection procedures.
• Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty.
• May handle returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience.
• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
• Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.
• Ensures adequate supplies to create an effective stockroom environment (if applicable) and continually maintains this (including all merchandise) within and around the vicinity.

Skills

Customer service

Communication

Team collaboration

English proficiency

Attendance reliability

Ability to work under pressure

Education

High school diploma or GED

Tools

POS systems

MS Office

Job description

Purpose:

Contributes to meeting or exceeding store sales and profit targets by:

• Peer to peer influencer and support for new joiners
• Championing individual uniqueness and celebrating the differences and similarities that bring us together.
• Passionately inspiring consumer loyalty to the brand.
• Contributing to the achievements of Store KPI targets by building an emotional connection with customers and living the Brand Values.
• Utilizing expertise and experience to serve and sell to customers, achieving operational excellence.
• Support store operations and processes.
• Role modelling a culture of consumer centricity within the store.

Key Accountabilities:

• Is aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store.
• Complies with store policies and procedures to maintain a safe shopping and working environment.
• Collaborates productively and respectfully with team members to meet or exceed store goals.
• Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance.
• Makes themselves available to support other team members when needed
• Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model.
• Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
• Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s).
• Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards.
• Minimize loss by actively maintaining sales floor awareness while serving customers.
• Completes sales transactions quickly and accurately while adhering to cash protection procedures
• Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty.
• May handle returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience.
• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
• Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.
• Ensures adequate supplies to create an effective stockroom environment (if applicable) and continually maintains this (including all merchandise) within and around the vicinity.

Knowledge Skills and Abilities:

• Must possess and consistently exhibit the competencies relative to the position.
• Skilled in operating personal computers, POS systems, and various software packages including MS office.
• Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
• Ability to learn and adapt quickly in a fast-paced environment
• Ability to operate independently and with discretion, work effectively under pressure.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
• Well-developed ability to speak, read, comprehend, and write English
• Ability to maintain reliable and consistent attendance and punctuality.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, and crawl.
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Qualifications:

• Must have or be pursuing a high school diploma or general education degree (GED)
• Three to six month's experiences working in a retail environment.
• Basic numeracy, literacy, and verbal communication skills.
• Must be 16 years of age or older.