Retail Store - Sales Associate ( Boulder, CO )

Avocado Green Brands; Boulder (CO); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Monthly bonus

Job summary

Avocado Green Brands in Boulder, CO is seeking a full-time Retail Brand Experience Associate to join our team on-site. This non-exempt, hourly role includes a pay range of $19.00 to $22.38 per hour and a potential monthly bonus.

You will drive sales through in-person and digital channels, maintain product knowledge, and deliver a customer-first experience. You’ll record feedback for product teams and collaborate with CX, production, and logistics to keep returns low.

Qualifications

• Customer service or retail experience preferred.
• Comfortable with in-person and digital sales through chats and calls.
• Experience using CRM platforms is a plus.
• Willingness to work weekends and holidays.
• Strong communication and customer-centric approach.

Responsibilities

• Meet and exceed sales targets and KPIs.
• Maintain up-to-date product knowledge and procedures.
• Provide a customer-centered approach to sales goals.
• Record and relay customer feedback to internal teams.
• Collaborate with CX, production and logistics to reduce returns.
• Assist guests with resolving customer experience issues.

Skills

Customer service

Retail experience

CRM platforms familiarity

KPIs tracking

Communication skills

Team collaboration

Tools

TalkDesk

Intercom

Kustomer

Google Suite

Job description

THE ROLE

Avocado is currently looking for a FULL-TIME Retail Brand Experience Associate to be part of our team in Boulder, CO.

This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus!

• Note on Location: You will be working on-site at our location in Boulder, CO. This is not a remote position.
• Note on Pay Transparency: The pay range for this role is $19.00 - $22.38 Hourly, plus potential monthly bonus.

WHAT YOU’LL BE WORKING ON

Overall

• Work with team and individually to meet and exceed sales targets and KPIs.
• Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
• Bring a customer centered approach to executing on sales goals.
• Accept and implement coaching and feedback to achieve individual and team performance goals.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
• Perform other duties as assigned.

Retail

• Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.
• Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.
• Assist with planning and executing events & community programs.
• Assist with suggesting methods to improve area operations, efficiency, and service.
• Ability to lift 200 lbs. and be on your feet all day.

Digital

• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.

WHAT YOU BRING

• Customer service or retail experience is a plus.
• Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!
• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or Sales Goals a plus
• Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
• Excellent verbal and written communicator with a passion for people.
• Positive attitude and possesses a no-task-too-small mentality.
• Self-starter; Resilient, entrepreneurial spirit.
• Eager to be at the frontline of a fast-paced and growing brand.
• Mac and Google suite proficiency is also a plus!
• Must be comfortable taking phone and video appointments.
• Must have a flexible schedule- including weekends and holidays.
• Café experience; training experience; experience running branded events is a plus!
• Regular and predictable attendance.

PHYSICAL REQUIREMENTS

• Mobility: The ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Movement: The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly.
• Move: Ability to adjust or move objects up to 50 pounds in all directions. Wait I'm messing. But we can produce correct final string.{