Retail Store Representative

United Natural Foods, Inc.; Cinnaminson Township (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

United Natural Foods, Inc. (UNFI) seeks a field sales representative to drive program adoption across grocery and specialty channels. You will analyze store performance, support promotions, and collaborate with Account Management to implement customer-driven programs.

The role requires travel to customer accounts, strong communication, and ability to manage merchandising and plan-o-gram accuracy. Remote work is possible with periodic office visits as needed.

Qualifications

• High School diploma or equivalent experience.
• Valid driver’s license and auto insurance per UNFI requirements.
• 3+ years in Perishable, grocery, or food merchandising.
• Experience in sales or customer service is helpful.

Responsibilities

• Monitor item performance; analyze sales data and adjust pricing and promotions.
• Support promotional presentations and sales program rollouts.
• Consult with store management on cross-merchandising opportunities and maintain sales records.
• Execute Neighborhood Marketing strategies focusing on assortment and promo execution.
• Ensure Plan-o-gram accuracy and store presentation.
• Maintain stock reports and complete inventory/sales reports as assigned.
• Build and maintain good customer relations and respond to inquiries professionally.
• Travel to multiple store locations as needed and perform other duties.

Skills

Public relations

Verbal communication

Written communication

Travel readiness

Promotions planning

Customer service

Sales support

Education

High School diploma

Tools

Microsoft Office

Merchandising tools

Job description

Job Overview

Serve as the primary field sales representative for UNFI-distributed programs and select specialty/non-foods brokerage categories, including brands purchased directly by customers. Analyze individual and grouped store performance to support and implement customer-driven programs in collaboration with UNFI Account Management.

Job Responsibilities

• Monitor new item performance using customer systems; analyze movement and recommend adjustments based on sales data. Introduce new items and manage pricing strategies for cost changes and promotions. Track and manage discontinued items in alignment with customer policies. Oversee shelf conditions including product rotation, tag accuracy, and general presentation.
• Support promotional presentations and sales program rollouts.
• Consults with store management on cross merchandising opportunities. Responsible for the effective completion of sales records and reports and ensures that sales records are accurate.
• Partner with UNFI Natural and Specialty Category Management to execute “Neighborhood Marketing” strategies, focusing on assortment, merchandising, and promotional execution.
• Ensure Plan-o-Gram accuracy and compliance across assigned stores.
• Maintains stock reports to ensure appropriate product levels. Completes miscellaneous inventory and sales reports as assigned.
• Responsible for establishing and maintaining good public relations with customers, as well as effective working relations with personnel and with management. Responds to inquiries in an informed and polite manner. Refers questions as appropriate. Follows through on requests for services or products. Keeps customers well informed of order status.
• Performs other duties as assigned.

Job Requirements: Education/ Certifications

• High School diploma required or equivalent related experience.
• Valid Driver’s License and auto insurance meeting UNFI requirements.

Experience

• 3+ years in Perishable, grocery, or food merchandising
• System implementation is preferred.
• Previous sales or customer service experience helpful

Knowledge/Skills/ Abilities

• Proficiency in Microsoft Office and merchandising tools .
• Ability to plan, organize and coordinate promotional activities and or/ special events.
• Strong knowledge of UNFI distributed programs and product facts.
• Understanding professional sales procedures and customer service.
• Good public relations skills.
• Strong verbal and written communication skills.
• Ability to travel and work across multiple store locations.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment: Remote Role

This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Travel (minor): This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

Physical Environment/Demands

• Ability to lift and carry items weighing up to 40 lbs., including boxes of product, promotional materials, and merchandising components.
• Ability to drive to and from customer accounts in city, rural, and expressway conditions, including during periods of inclement weather.
• Ability to set up in‑store displays, fixtures, shelving, and product, including tasks such as:
• Using hand and finger dexterity to manipulate small parts, shelf clips, rack fittings, peg hooks, and signage materials
• Assembling cardboard or lightweight point‑of‑sale displays
• Positioning or adjusting metal shelving, endcaps, or modular fixtures within established safety parameters
• Placing, stocking, front‑facing, or reorganizing product on shelves or displays
• Using step stools or small ladders to reach products or shelves at various heights (if part of the role expectations)
• Ability to work in and tolerate exposure to typical store and warehouse conditions, including but not limited to:
• Wide variances in temperature (e.g., refrigerated, ambient, and warmer retail areas)
• Dust, dirt, and debris consistent with retail and warehouse environments
• Noise levels from equipment, customers, or operational activity
• Strong or varying odors from products, cleaning supplies, or warehouse materials
• Bright or fluctuating lighting conditions
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may be required in the completion of job duties.

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - Veteran/Disability. VEVRAA Federal Contractor.

Compensation

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits

For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.