Retail Store Operations Specialist

Peter Millar LLC; Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Peter Millar LLC in Raleigh, North Carolina, is seeking a Retail Store Operations Specialist to support the Store Manager in maintaining efficient back-of-house operations and accurate inventory, while helping the sales team deliver an exceptional customer service experience.

Responsibilities include processing shipments, cycle counts, price changes on carry-over products, and ensuring inventory accuracy while keeping the stockroom organized and compliant with company standards.

Qualifications

• Must have 1-2 years of retail experience; luxury brand preferred.
• Ability to stand 8-10 hours and lift up to 35 pounds.
• Strong attention to detail and inventory accuracy.
• Excellent communication with customers, peers, and managers.

Responsibilities

• Receives and processes incoming shipments.
• Notifies inventory team of discrepancies between receipts and packing slips.
• Conducts bi-monthly cycle counts and adjusts inventory.
• Updates carry-over product pricing per directions.
• Maintains organized stock room and clean backstock.
• Monitors stock levels and places orders when replenishment is needed.
• Prepares and ships client purchases as needed.

Skills

Inventory management

Cycle counts

Stockroom organization

Customer service

Attention to detail

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories. We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry.

The Retail Store Operations Specialist will be responsible, along with the Store Manager, for maintaining an efficient back-of-house and accurate inventory. Support the sales team in creating an exceptional customer service experience.

ESSENTIAL FUNCTIONS:

• Receives and processes incoming shipments.
• Notifies the inventory operations team of any discrepancies between product received in shipments and product listed on packing slip.
• Performs bi-monthly cycle counts; including investigating discrepancies and actioning adjustments to ensure inventory accuracy.
• Complete style number and price changes on carry-over products, as directed by the inventory operations team.
• Transfers product from the store when directed.
• Prices any product received in the store without price tags.
• Stock room organization and cleanliness to optimize efficiency and backstock levels.
• Checks inventory periodically to notify management when replenishment of stock is needed.
• Keeps track of packaging supplies, shipping supplies and place orders when supplies are low.
• Ensure compliance to strive for 100% FFI rate.
• Communicating any missed FFI’s to the corporate office to correct inventory.
• Partners with Store Manager to hold the team accountable for this process on days when not in store.
• Research missed PO checks and report findings for inventory correction.
• Research and receive Mass ASN, keeping PO paperwork organized and up to date.
• Pull and research negative on hand report in tandem with article activity report to find errors and get ahead of inventory issues as directed by management no less than twice a week.
• Manage outgoing packages, helping to send client purchases as needed.

COMPETENCIES:

• A self-motivated, self-starter with ability to generate desired outcomes with little supervision.
• Excellent attention to detail.
• Positive attitude, great enthusiasm, and unmatched work flexibility.
• Prior experience in thoroughly analyzing inventory and preparing reports a plus.
• Exceptional organizational and analytical skills.
• Ability to communicate effectively, both written and verbal with customers, peers, and managers.
• Must be able to climb stairs, stand/stoop/bend/walk for 8-10 hours during shift, lift and move boxes up to 35 pounds.

DESIRED EDUCATION AND EXPERIENCE:

• Must have 1-2 years of retail experience; luxury brand preferred.

Peter Millar & G/FORE are equal opportunity employers. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Both Peter Millar & G/FORE prohibit discrimination and harassment of any type and they afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, age, national origin, genetic information, marital status, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. Both Peter Millar & G/FORE comply with applicable state, county and local laws governing non-discrimination in employment.

Peter Millar was founded in 2001 with a single cashmere sweater. Through this initial garment, an ethos emerged to embody luxury, elegance and a dedication to superior craftsmanship. Today the brand has grown to include luxury performance sportswear, seasonal resort apparel, refined tailored clothing, and sartorial accessories. Each offering features the finest raw materials and fabric innovations while utilizing the world’s best yarn spinners, artisanal workshops and highly specialized factories. Peter Millar clothes and accessories are available online and in specialty retail stores and the most prestigious resorts. Our global distribution includes North America, Europe, Asia, Australia and the South Pacific. Peter Millar is headquartered in Raleigh, North Carolina with a distribution center in Durham, North Carolina. Interested in exploring a different side of the brand family? G/FORE is where style meets personality -- take a look at current opportunities here