Retail Store Manager, Walnut St.

Vuori; Philadelphia (Philadelphia County); On-site; USD 42,705 - 49,593; Full time

Benefits offered by this job

Health insurance

Savings and retirement plan

Employee Assistance Program

Paid time off

Wellness and fitness benefits

Generous employee discount

Job summary

An innovative athletic apparel company is seeking a Retail Store Manager in Philadelphia. This role leads the sales team, ensures outstanding customer experiences, and maintains high retail standards. Ideal candidates are customer service experts with strong communication skills and leadership qualities. Compensation includes a base pay of $31.00 - $36.00 per hour, plus eligibility for commissions based on store performance.

Qualifications

• Available for 8-hour shifts, 5 days/week, including at least 1 weekend day.
• Leader in punctuality and attendance.
• Ability to develop customer relationships.

Responsibilities

• Ensure each customer receives the best experience possible.
• Motivate the sales team to achieve sales goals.
• Lead the daily maintenance of the store.

Skills

Customer service expertise

Relationship building

Organizational skills

Excellent communication

Fast-paced environment adaptability

Job description

Overview

Vuori is redefining athletic apparel: built to move and sweat in, with a casual aesthetic for everyday life. We draw inspiration from an active coastal California lifestyle and combine fitness, creative expression, and life. Our high-energy, fast-paced retail environment reflects the clothes we make. We aim to inspire others to approach all areas of life with clarity, enthusiasm, and purpose while having fun along the way. This role is for a Retail Store Manager who leads the retail sales team by example, communicates Vuori’s brand values through product knowledge and a positive outlook, and maintains Vuori’s standards in retail sales and customer experiences.

Base pay range: $31.00/hr - $36.00/hr. Actual pay depends on skills and experience; speak with your recruiter to learn more.

Note: This description reflects responsibilities and qualifications for the Retail Store Manager role.

What you’ll get to do

• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare fitting rooms, find sizes, and provide honest, knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by contacting them to follow up on purchases, new product, replenishment, and invite them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and share with both the customer and team.

Be the business

• Motivates sales team and achieves sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Lead the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal.

Leadership/Ownership

• Leads the processing of all shipments of product, as well as inventory management.
• Works with Regional Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of store including restocking product, maintaining visual merchandising, re-ticketing, and cleaning.
• Uses strong responsibility, adherence to protocol, and safety standards in opening/closing the store daily.
• Under the guidance of the Regional Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

Qualifications

• Available morning and/or evening, 8-hour shifts, 5 days/week, at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Customer service expert who creates experiences, develops relationships, embraces the social aspect of sales, and handles customer concerns positively and proactively.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eager to develop new skills and responsive to feedback.

Additional Information

Our investment in you: At Vuori, we’re proud to offer health insurance, savings and retirement plan, Employee Assistance Program, generous Vuori discount & industry perks, paid time off, and wellness & fitness benefits.

Base pay ranges from $31.00 - $36.00 per hour. Actual base pay offered may vary based on location, skills, experience, and qualifications. This position is eligible for additional compensation in the form of a commission, estimated to range from $27,000 to $34,000, depending on store performance.

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. All information will be kept confidential according to EEO guidelines.