Retail Store Manager - Lehi, UT

PUMA SE; Lehi (UT); On-site; USD 64,000 - 80,000; Full time

Job summary

PUMA Lehi is seeking an experienced retail store leader to drive sales, guest experience, and brand standards. You will oversee daily store operations, ensure profitability, recruit and develop a high-performing team, manage scheduling and payroll, and coordinate training programs and store events.

The role requires 2-4 years of management in a retail environment, a track record of exceeding sales goals, strong communication, and proficiency with MS Office.

Qualifications

• 2 - 4 years of management experience in a focused, customer service-oriented retail environment, preferably apparel/footwear.
• Proven ability to exceed sales goals and lead teams.
• Demonstrated communication and coaching skills.
• Ability to manage payroll and scheduling, inventory, and visual standards.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards.
• Directly responsible for ensuring the Store achieves or exceeds sales, KPIs and profitability goals through planning, expense control, and service.
• Recruit, train, develop and succession of high performing employees.
• Payroll control and service-driven scheduling to maintain profitability while delivering service.
• Train and complete training programs for all employees.
• Prepare and administer performance recognition and coaching conversations, Talent Management processes.
• Loss prevention education and awareness programs.
• Execute and manage merchandise receiving, inventory, shrink goals, and counts.
• Execute and manage marketing initiatives and events.
• Maintain POS access rights and Visual Guidelines.
• Comply with Policies & Procedures and maintain a safe environment; travel may be required.

Skills

Store management

Sales leadership

Customer service

Team development

Communication

MS Office

Physical stamina

Tools

MS Office

Job description

Retail Stores, Lehi, United States of America

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards,
• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service,
• Responsible for recruitment, training, development and succession of high performing, results driven employees,
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
• Responsible for training and timely completion of all training programs of all employees,
• Prepare and administer timely and accurate performance recognition, coaching conversations as well as the annual Talent Management process,
• Responsible for Loss Prevention education and awareness programs,
• Responsible for the execution and processing of incoming and outgoing merchandise; achieve or exceed inventory and shrink goals, as well as, physical inventory counts,
• Responsible for executing and managing marketing initiatives and events,
• Responsible for maintaining POS access rights,
• Responsible for maintaining Visual Guidelines and store presentation standards,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment; reporting any maintenance needs timely,
• Attend off-site training and position related meetings as required; travel may be required,
• Participate in new store openings/closings, travel may be required,
• Required to work non-traditional hours; weekends, evenings, holidays
• 2 - 4 years' management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, reason through complex issues, and present information to large groups,
• Demonstrated ability to build and develop strong teams,
• Demonstrates effective communication,
• Computer skills, basic know-how about MS Office programs,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $64,480 - $80,000 + Bonus + Benefits

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.