Retail Store Manager: Lead Teams & Growth

Citi Trends; Champaign (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Citi Trends is hiring a Store Manager to lead all facets of store performance, people leadership, and daily operations. You will drive sales, manage profitability, and foster a high-performing team while delivering an outstanding customer experience.

This role suits experienced retail leaders who thrive in fast-paced environments, take ownership of results, and lead with accountability. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Lead daily store operations to achieve sales goals, profit objectives, and customer experience standards.
• Monitor sales performance and take action to drive results.
• Maintain financial controls, including payroll management, shrink control, and operating expenses.
• Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards.
• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies.
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service.
• Build and maintain appropriate staffing levels to support store operations and performance.
• Provide ongoing coaching, feedback, and performance management to develop store associates.
• Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment.
• Reinforce adherence to company policies, procedures, and loss prevention standards.
• Ensure consistent execution of merchandising, operational, and visual standards.
• Address customer concerns professionally and promptly.

Skills

Store leadership

Communication

People leadership

Time management

Sales & profitability

Adaptability

Education

High school diploma or equivalent

Job description

Citi Trends is hiring a Store Manager to lead all facets of store performance, people leadership, and daily operations. You will drive sales, manage profitability, and foster a high-performing team while delivering an outstanding customer experience.

This role suits experienced retail leaders who thrive in fast-paced environments, take ownership of results, and lead with accountability. Strong communication and organizational skills are essential.