Retail Store Manager - Jordan Creek

POP MART Americas Inc.; West Des Moines (IA); On-site; USD 66,000 - 76,000; Full time

Benefits offered by this job

401k

Health insurance

PTO & paid leave

Job summary

POP MART Americas Inc. in Des Moines, IA, is seeking a Store Manager to lead every aspect of the business, deliver a premium retail experience, develop a high-performing team, and drive operational excellence.

You will own store performance, visual presentation, inventory control, and daily operations while championing POP MART's creativity, brand, and exclusive products. The role reports to the District/Area Manager and requires a passion for collectibles and guest service.

Qualifications

• 3+ years of retail management leading high-volume stores.
• Proven success managing sales performance and operational execution.
• Experience leading teams of 10+ employees, coaching and developing leaders.
• Strong understanding of retail KPIs and the ability to use metrics to drive performance.
• Experience executing visual merchandising standards and marketing initiatives.
• Excellent leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, evolving retail environment.
• Passion for delivering exceptional customer experiences.
• Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands is highly valued.
• Experience collaborating with international or cross-functional teams is a plus.
• Associate's or Bachelor's degree in Business, Retail Management, or related field preferred.

Responsibilities

• Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
• Foster a positive, inclusive, and customer-first culture that reflects POP MART's values and brand.
• Conduct regular coaching, performance reviews, and development conversations to grow future leaders.
• Create clear expectations, recognize achievements, and hold team members accountable for results.
• Build succession plans and develop internal talent for future growth opportunities.
• Own the overall financial performance of the store, including sales, payroll, expenses, profitability, and operational execution.
• Drive KPIs, including Sales Conversion, Units Per Transaction, Average Transaction Value, Payroll productivity, Inventory accuracy, Customer satisfaction.
• Lead execution of product launches, limited-edition releases, and promotional campaigns.
• Create an engaging customer experience and champion POP MART's brand.
• Resolve customer concerns professionally and build long-term loyalty.
• Maintain daily store operations with excellence across all functions.
• Oversee scheduling, payroll, cash handling, inventory control, shipments, replenishment, and stockroom organization.
• Maintain a clean, organized store reflecting premium brand standards.
• Execute visual merchandising strategies and seasonal floor sets.
• Partner with cross-functional teams to implement merchandising initiatives and store updates.
• Represent POP MART in the local community and grow brand engagement.

Skills

Retail management

Team leadership

Sales performance

KPIs

Visual merchandising

Communication

Problem solving

Customer experience

Payroll

Education

Bachelor/Bachelors degree in Business or Retail

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

Position: Retail Store Manager Department: Retail Location: Des Moines, IA Salary: $66,000 - $76,000

Opportunity Overview:

At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As a Store Manager, you will be responsible for leading every aspect of the business, creating exceptional customer experience, developing high-performing teams, and driving operational excellence. As the leader of your store, you'll build a culture that reflects POP MART's creativity, energy, and commitment to outstanding service. You'll own business performance, talent development, visual presentation, inventory management, and daily operations while ensuring every customer enjoys a premium retail experience. You'll inspire your team to deliver exceptional results while bringing the excitement of POP MART's collectible characters, artists, and exclusive products to life. This position reports directly to the District/Area Manager.

What you will achieve:

Leadership & Talent Development

• Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
• Foster a positive, inclusive, and customer-first culture that reflects POP MART's values and brand.
• Conduct regular coaching, performance reviews, and development conversations to grow future leaders.
• Create clear expectations, recognize achievements, and hold team members accountable for results.
• Build succession plans and develop internal talent for future growth opportunities.

Business & Sales Performance

• Own the overall financial performance of the store, including sales, payroll, expenses, profitability, and operational execution.
• Drive key performance indicators (KPIs), including: Sales Conversion, Units Per Transaction (UPT), Average Transaction Value (ATV), Payroll productivity, Inventory accuracy, Customer satisfaction.
• Analyze business trends and develop action plans to achieve or exceed performance goals.
• Lead execution of product launches, limited-edition releases, and promotional campaigns.

Customer Experience

• Champion an exceptional customer experience by creating an engaging, welcoming, and memorable shopping environment.
• Ensure every team member delivers knowledgeable product recommendations and meaningful customer interactions.
• Serve as a brand ambassador by promoting POP MART's artists, characters, collectibles, and unique retail experience.
• Resolve customer concerns professionally while building long-term customer loyalty.

Store Operations

• Maintain full ownership of daily store operations, ensuring excellence in execution across all functional areas.
• Ensure compliance with company policies, operational procedures, safety standards, and loss prevention practices.
• Oversee scheduling, payroll management, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
• Maintain a clean, organized, and visually compelling store environment that reflects POP MART's premium brand standards.

Visual Merchandising & Brand Execution

• Execute visual merchandising strategies, marketing campaigns, promotional displays, and seasonal floor sets.
• Partner with cross-functional teams to implement new merchandising initiatives and store updates.
• Ensure visual presentation consistently supports business objectives while delivering an engaging shopping experience.

Brand & Community

• Support in-store events, pop-up activations, conventions, new store openings, and community engagement initiatives.
• Partner with Robo Shop teams and business partners to support operational excellence where applicable.
• Represent POP MART within the local community while helping grow brand awareness and customer engagement.

What you will need:

• 3+ years of retail management experience leading high-volume, customer-focused retail stores.
• Proven success managing sales performance, operational execution, and team development.
• Experience leading teams of 10 or more employees, including coaching and developing leaders.
• Strong understanding of retail KPIs and the ability to use business metrics to drive performance.
• Experience executing visual merchandising standards and marketing initiatives.
• Excellent leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, evolving retail environment.
• Passion for delivering exceptional customer experiences.
• Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands is highly valued.
• Experience collaborating with international or cross-functional teams is a plus.
• Associate's or Bachelor's degree in Business, Retail Management, or a related field preferred.

What We Offer

• Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
• Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.
• Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.

Physical Requirements

• Ability to regularly lift, carry, push, and move merchandise and supplies weighing up to 50 pounds.
• Ability to stand and walk for extended periods throughout scheduled shifts.
• Ability to frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
• Ability to perform repetitive tasks such as receiving shipments, stocking merchandise, building displays, and organizing inventory.
• Ability to work in varying temperature conditions, including stockrooms and receiving areas.
• Manual dexterity to safely operate standard stockroom equipment and tools.
• Ability to multitask and respond effectively in a fast-paced retail environment.

Pay Range Details

The base salary range for this position is $66,000-$76,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation: Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [e-mail]. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Popup Disclaimer

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.