Retail Store Manager II

FedEx Group; Santa Monica (CA); On-site; USD 77,366,000 - 98,719,000; Full time

Job summary

FedEx Office is seeking a Store Manager I/II to oversee daily store operations and develop supervisory skills in a hands-on environment. You will drive sales, model Purple Promise service, and build a high-performing team while learning to manage financials, inventory, and customer experience.

The role emphasizes coaching, process adherence, and effective communication with leadership to ensure exceptional store performance and customer satisfaction.

Qualifications

• Associates Degree or some college preferred.
• High school degree or GED required.
• 2+ years of related experience (retail, service, hospitality, military); prior supervisory experience preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.

Responsibilities

• Model FedEx Office values to customers and team members.
• Coach and develop your team and ensure they have the tools to support company goals.
• Collaborate with supervisor to address complex customers and partnerships in executing work for key customers.
• Deliver an exceptional store experience that engages customers and aligns with the FedEx brand.
• Use FedEx Office tools to train, develop, retain, and manage performance of direct reports.
• Communicate with supervisor to receive guidance and elevate issues for successful operation.
• Execute all operational and store sales activities to meet financial and customer targets.
• Handle daily duties: accounts receivable, inventory reports, daily sales recaps, and bank deposits.
• Own store controls: SOPs, financials, safety, security, scheduling, and compliance.
• Utilize Quality Improvement tools to improve the business and drive innovation.
• Maintain flexible schedule based on business needs and store hours.
• All other duties as needed.

Skills

Supervisory experience

Customer service

Retail experience

Microsoft Office

Communication

Education

High school diploma or GED

Associates degree or some college

Tools

Microsoft Office (Word/PowerPoint/Outlook/Excel)

Job description

POSITION SUMMARY:

As the Store Manager I or II, you will have a hands-on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of the business operations, and create and develop great teams. The Store Manager I and II roles are also required to perform all functions normally performed by a store team member. Also, as Store Managers you will have an opportunity to own your business in driving sales, modeling Purple Promise service and delivering operational excellence. These foundational experiences will provide the skills needed for a future career managing a store with higher volume and a larger team of direct reports.

GENERAL DUTIES AND RESPONSIBILITIES:

• Understand and model FedEx Office values to customers and team members


• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs


• Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers


• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience


• Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports


• Interact with your supervisor to seek guidance, coaching and direction and elevate issues and questions as needed for the successful running of your business


• Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets


• Accomplish regular daily job duties including accounts receiveable, inventory reports, daily sales recaps and bank deposits


• Take active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management


• Utilize Quality Improvement tools in order to improve the business, share ideas and continue to innovate


• Be flexible with your schedule - your work hours will be based on business needs and store operating hours


• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Associates Degree or some college preferred


• High school degree or GED required


• 2+ years of related experience (ex. retail, service, hospitality, military), prior supervisory experience preferred


• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

ESSENTIAL FUNCTIONS:

• Ability, at times, to work alone in the store


• Ability to stand during entire shift, excluding meal and rest periods


• Ability to move and lift 55 pounds


• Ability, on a consistent basis, to bend/twist at the waist and knees


• Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities


• Ability to communicate effectively with customers, vendors, and other team members


• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction


• Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities


• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time


• Ability to work with minimal supervision


• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay: $27.00 - $34.45/hr

Additional Details:

Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

California Fair Chance:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.


• Applies Quality concepts presented at training during daily activities.


• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights


• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [e-mail].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.