Retail Store Manager - Drive Customer Experience & Growth

Rockingham Cooperative Farm Bureau Inc; Timberville (VA); On-site; USD 56,000 - 85,000; Full time

Job summary

Rockingham Cooperative Farm Bureau Inc. is seeking a Store Manager for our Timberville location in Timberville, VA. The role drives overall store operations, sales, payroll, and budgets while delivering a quality customer experience.

The manager will lead staffing, development, and day-to-day performance, ensuring exceptional service and adherence to company policies. Strong communication and organizational skills are essential for success in this role.

Qualifications

• Five plus years of sales experience.
• Associate’s or bachelor’s degree in Business or related field.
• Strong accounting skills and ability to use Merchant Ag, Epicor, Word, Excel, and Outlook.
• Excellent communication, organizational and follow-up skills.

Responsibilities

• Assist customers, call on prospective customers.
• Supervise overall operation and employees.
• Handling customer complaints and providing prompt solutions.
• Understand basic computer program and learn internal working systems.
• Answering telephone and returning phone calls in a prompt manner.
• Keep sales area stocked with merchandise including pricing, dating, and displaying.
• Responsible for appearance and cleanliness of the location.
• Assist Credit Manager in complying with policies regarding credit.
• Assist in warehouse and showroom or other areas which may include stocking, loading, and unloading merchandise and keeping area neat, clean, and orderly.
• Check incoming merchandise against invoices or orders to spot shortages, damages, backorders and advise store manager.
• Ability to lift to 50lbs, also requires climbing, stooping, and bending frequently.
• Perform other duties as assigned.

Skills

Sales experience

Communication skills

Organizational skills

Customer service

Education

Associate or Bachelor’s degree in Business or related field

Tools

Merchant Ag

Epicor

Word

Excel

Outlook

Job description

Rockingham Cooperative Farm Bureau Inc. is seeking a Store Manager for our Timberville location in Timberville, VA. The role drives overall store operations, sales, payroll, and budgets while delivering a quality customer experience.

The manager will lead staffing, development, and day-to-day performance, ensuring exceptional service and adherence to company policies. Strong communication and organizational skills are essential for success in this role.