Retail Store Manager (Bench)

Michaels of Canada; Ellicott City (MD); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

The Michaels Companies is seeking a Store Manager for the Ellicott City, MD location. You will lead and manage a team to deliver exceptional customer experiences, meet KPI goals, and ensure compliance with SOPs and company programs.

Responsibilities include staffing, hiring, training, performance management, and acting as Manager on Duty. The role requires 5+ years retail experience and 2+ years supervising diverse teams; some nights and weekends are expected.

Qualifications

• 5+ years of retail experience with knowledge of inventory management, merchandising and customer service excellence.
• 2+ years of directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all store operations, ensuring SOPs and company programs compliance and execution of policies.
• Deliver sales and profit plan and KPI targets, directing staff to achieve objectives.
• Lead execution of customer brand promises and shrink/safety programs.
• Hire, train, observe and coach the team; manage performance and development.
• Serve as Manager on Duty and ensure cross-training across departments.

Skills

Retail management

Team supervision

Customer service

Inventory management

Merchandising

Job description

Store - BALT-ELLICOTT CITY, MD

Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI's to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves.

Major Activities

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI's
• Lead the execution of our customer brand promises.
• Implement and lead the shrink and safety programs to deliver goals
• Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others
• Serve as Manager on Duty (MOD)
• Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production

Other duties as assigned

Minimum Type of experience the job requires

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Some lifting of heavy items and accessing high shelves by ladder or similar equipment

If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$60,700.00 - $81,000.00

This position may be eligible for additional compensation, including a bonus based on performance.

About The Michaels Companies

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com .

Michaels offers a range of benefits to support team members and their families.

Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job applica