Retail Store Manager - 3159

Cash America Pawn; Warren (OH); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

Earned Wage Access program

Unlimited commission

Vacation and PTO

Sick/Paid time off

Employee discounts

Tuition reimbursement (FirstCash)

Discounts via FirstCash perks

401k enrollment

Pet insurance

Job summary

FirstCash is seeking a Retail Store Manager in Warren, OH. The role includes leading daily store operations, driving customer satisfaction, coaching staff, and achieving financial goals.

You will manage procurement, loans, and store presentation while promoting a customer-centric culture. Compensation includes a base hourly wage plus a lucrative monthly bonus, comprehensive benefits, and opportunities for advancement.

Qualifications

• 2+ years of management and customer service experience in retail/sales is a plus.
• Ability to lead, coach and develop store employees.
• Strong focus on customer relations and satisfaction.

Responsibilities

• Lead day-to-day store operations and promote a positive environment.
• Recruit and retain top talent for the store.
• Analyze store financials and drive profitability to meet goals.
• Ensure asset protection and compliance with policies.

Skills

Management experience

Customer service

Retail sales

Job description

We are currently looking for the right

Retail Store Manager

to join our Team!

$15.00 to $25.00 per hour

In addition to the hourly rate our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of a Retail Store Managers total yearly income.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access* program is available to all employees on the second (2nd) day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to seven (7x) times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• VACATION: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). 120 hours after five (5) years.
• SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements). 24 hours after five (5) years.
• Employee discounts are available to all employees on the first day of active employment.
• Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
• Auto‑enrollment in the FirstCash 401k program after six (6) months of employment
• Access to the FirstCash Pet Insurance program

Position Summary:

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS)! A Store Manager will be accountable for the day-to-day operations of the store and promoting a positive/productive environment. A Store Manager will lead, coach, and develop store employees. A Store Manager will recruit and retain top talent. A Store Manager will be responsible for maximizing financial goals and managing Customer Relations / Customer Satisfaction. Leading by example and promoting our company values, the Store Manager sets the tone for a customer‑centric environment. The Store Manager will be required to analyze the store's financial statements to ensure financial goals are met and adjust as necessary.

The Store Manager commits to the company's asset protection program through inventory control, following policies and procedures, and securing customers' loans. The Store Manager will, with the use of internal and external marketing tools, promote our business and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and much more.

This position offers a competitive wage plus a bonus based on the store’s performance! The successful Store Managers’ actual pay will be based on various factors, such as work location, qualifications, and experience. This position reports to the area’s District Manager.

Responsibilities of a Store Manager are:

(This is a representative list of the general duties the Store Manager position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.)

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Opens and closes the store, including but not limited to, counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
• Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal‑setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes