Retail Store Manager - 2284

Cash America Pawn; Houston (TX); On-site; USD 20,000 - 34,000; Full time

Benefits offered by this job

Monthly bonus

Earned Wage Access

Employee discounts

Medical, Dental, Vision, Life

401(k) auto-enrollment

Tuition reimbursement

Job summary

FirstCash, Inc. in Houston, TX is seeking an experienced Store Manager to lead our team, develop staff, and drive exceptional customer experiences across a wide merchandise mix including jewelry, electronics, tools, and more.

You will oversee all daily store operations, coach associates, manage inventory and assets, and push toward sales, loan, and profitability goals while maintaining compliance and high presentation standards.

Qualifications

• Minimum 2+ years of management and customer service experience.
• Retail environment experience with multi‑unit stores preferred.
• Ability to analyze sales and performance data to drive improvements.

Responsibilities

• Lead daily store operations and supervise team members.
• Deliver exceptional customer service and foster a customer‑focused culture.
• Recruit, hire, train, and coach staff to achieve goals.
• Drive sales, loan, and profitability targets.
• Manage inventory, merchandising, and store presentation standards.
• Oversee asset protection, cash handling, and compliance.
• Build customer relationships and support new customer acquisition.

Skills

Leadership

Customer service

Employee development

Talent recruitment

Staff coaching

Education

High school diploma or equivalent

Tools

POS system

Job description

Store Manager

$14.70 - $24.50 per hour + Monthly Store Performance Bonus

We're looking for an experienced Store Manager to lead our team! If you enjoy developing employees, driving business results, creating exceptional customer experiences, and building a high-performing team, this could be the opportunity for you.

As a Store Manager, you'll oversee all aspects of daily store operations, including team development, customer satisfaction, inventory management, asset protection, and financial performance. You'll lead by example, coach employees for success, and help drive growth while working with a wide variety of merchandise, including jewelry, electronics, tools, and more.

Why You'll Love Working Here

• Competitive hourly pay
• Monthly bonus opportunities based on store performance
• Great hours — most stores open 9AM–6PM; many closed Sundays
• Earned Wage Access available after day 2
• Employee discounts starting day one
• Medical, Dental, Vision, Life & supplemental benefits (eligibility required)
• Vacation & Sick/Personal time based on tenure and applicable state/local requirements
• 401(k) auto-enrollment after 6 months (age requirements apply)
• Tuition reimbursement opportunities for eligible employees

What You'll Do

• Lead all aspects of daily store operations
• Deliver exceptional customer service and promote a customer-focused culture
• Recruit, hire, train, coach, and develop team members
• Drive sales, loan, and profitability goals
• Analyze business results and implement action plans to improve performance
• Manage inventory, merchandising, and store presentation standards
• Oversee asset protection, cash handling, and operational compliance
• Monitor loan and buying transactions to ensure accuracy and integrity
• Build customer relationships and support new customer acquisition efforts
• Communicate goals, expectations, and performance objectives to team members
• Maintain product knowledge across a wide variety of merchandise categories
• Perform other duties as assigned

What We're Looking For

• 18+ years old with a high school diploma, GED, or equivalent experience
• 2+ years of management and customer service experience required
• Retail, sales, or multi‑unit retail experience preferred
• Strong leadership, coaching, and employee development skills
• Experience recruiting, developing, and retaining talent
• Ability to analyze business results and drive performance improvementsAbility to stand, walk, lift up to 50 lbs, and perform physical tasks
• Flexible retail schedule, including weekends and holidays
• Comfortable working with a variety of merchandise (firearms in FFL locations; certification provided)
• Strong customer service and communication skills
• Basic computer and point‑of‑sale system proficiency
• Strong organizational, problem‑solving, and multi‑tasking abilities
• Willingness to assist customers or retrieve merchandise from exterior areas
• Bilingual applicants encouraged to apply

Bonus Information

Store Managers are eligible for monthly bonus opportunities based on overall store performance. Full details are provided during the interview process.

Additional Information

The above outlines the general nature of the role and may be modified as needed. Employment offers require agreement to a binding arbitration process. Pay rates comply with all applicable minimum wage laws.

FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.