Retail Store Manager

Michaels; Waynesboro (VA); On-site; USD 53,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical insurance

Dental coverage

Vision coverage

Tuition assistance

Job summary

Michaels Waynesboro, VA seeks an experienced Store Manager to lead a busy retail team and ensure adherence to SOPs and company programs. You will drive sales, manage inventory, and coach staff to deliver excellent customer service and store results.

The role requires 5+ years in retail and 2+ years supervising a diverse team, with strong leadership and operations skills. Expect duties across all departments with occasional nights and weekends.

Qualifications

• 5+ years of retail experience required.
• 2+ years of experience directly supervising a diverse team.

Responsibilities

• Lead and manage all aspects of the store, ensuring SOPs and company policies are followed.
• Deliver sales and KPI targets and manage staff to achieve goals.
• Hire, train, observe and coach team members and manage performance.
• Maintain store conditions, safety programs, and cross-trained departments.
• Serve as Manager on Duty and drive customer brand promises.
• Lead inventory, merchandising, and shrink control programs.

Skills

Retail management

Team supervision

Inventory management

Customer service excellence

Job description

Store - WAYNESBORO, VA

Major Activities

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s
• Lead the execution of our customer brand promises.
• Implement and lead the shrink and safety programs to deliver goals
• Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Serve as Manager on Duty (MOD)
• Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production

Minimum Type of experience the job requires

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Some lifting of heavy items and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$53,100.00 - $70,400.00

This position may be eligible for additional compensation, including a bonus based on performance.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to:

• 401(k) with employer match
• an Employee Assistance Program
• medical
• dental
• vision coverage
• telemedicine services
• flexible spending accounts
• commuter benefits
• tuition assistance
• adoption assistance
• various voluntary insurance options

All team members enjoy everyday perks such as employee discounts and access to partner discount programs.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers

Federal FMLA Poster

Federal EPPAC Poster