Retail Store Manager

Michaels; Stafford Township (NJ); Presencial; USD 61 000 - 81 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Resumo da oferta

Michaels in Manahawkin, NJ is seeking a Store Manager to lead a team, deliver a great customer experience, and meet KPI targets while upholding brand promises and SOPs. You will hire, train, coach, and develop staff, manage workloads, budget, and safety/shrink programs.

The role represents Michaels across shifts, including nights and weekends. As a Store Manager, you will drive performance, ensure operational excellence, and mentor your team to achieve results in a fast-paced retail environment.

Qualificações

• 5+ years of retail experience, including knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years direct supervision of a diverse team, including performance management.

Responsabilidades

• Lead and manage all aspects of the store, ensuring SOPs and company programs are followed and team is held to standards.
• Deliver sales plan, profit plan and KPIs; manage the store team to achieve role KPIs.
• Lead the execution of our customer brand promises and security/safety programs.
• Staff the store with qualified Team Members: hire, train, observe, coach, and manage performance; handle disciplinary actions as needed.
• Interact with others respectfully; uphold company vision and values; serve as a role model and Manager on Duty.
• Maintain knowledge of all store departments; ensure cross-training in Custom Framing selling and production.

Conhecimentos

Team leadership

Customer service

Performance management

Talent development

Staffing / Hiring

Inventory management

Merchandising

Descrição da oferta de emprego

Store - MANAHAWKIN, NJ

Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI’s to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves.

Major Activities

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s
• Lead the execution of our customer brand promises.
• Implement and lead the shrink and safety programs to deliver goals
• Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Serve as Manager on Duty (MOD)
• Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production

Other duties as assigned

Minimum Type of experience the job requires

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Some lifting of heavy items and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

$60,700.00 - $81,000.00

This position may be eligible for additional compensation, including a bonus based on performance.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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