Retail Store Manager

1088 LEGO Brand Retail Inc.; Rogers (AR); Hybrid; USD 67,000 - 100,000; Full time

Benefits offered by this job

Family Care Leave

Insurance (life & disability)

Headspace wellbeing access

Colleague Discount

Bonus program

Hybrid work policy (3 days in office)

Job summary

LEGO Brand Retail Inc. in Pinnacle Hills, AR is seeking a Store Manager to lead a retail team, drive sales and deliver exceptional guest experiences while exemplifying the LEGO Brand, Vision and Values.

You will recruit, coach, and develop staff, manage operations, scheduling, POS, loss prevention, visual merchandising, and payroll; participate in monthly mystery shops and strive for high guest satisfaction.

Qualifications

• At least three years of management experience in a retail environment.
• Experience with Point of Sale systems; Loss prevention and cash management.
• Recruitment, selection and training; Scheduling and payroll management.
• Performance management and conflict resolution; Space management and visual merchandising.
• Strong organizational, verbal and written communication; Proficient with computers.

Responsibilities

• Lead store operations and guest interactions to uphold LEGO Brand values.
• Recruit, coach and develop a high-performing team for growth.
• Drive sales and guest experience through effective merchandising and service standards.
• Monitor KPIs, optimize processes and control costs (merchandising, inventory, payroll).
• Deliver a signature LEGO shopping experience and ensure quality service.

Skills

Retail management

POS systems

Loss prevention

Recruitment

Scheduling

Performance management

Visual merchandising

Communication

Computer proficiency

Tools

POS systems

Job description

Job Description

Are you ready to inspire a store team to deliver inspirational guest experiences and build the LEGO® brand? Join the LEGO® Brand Retail team as a Store Manager at Pinnacle Hills, AR and ensure that the LEGO Brand, Vision, and Values are exemplified in all store operations and guest interactions.

You will empower the team around you to drive sales while providing a signature experience for every guest. Create an environment where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance. Demonstrate results orientation by meeting and exceeding Key Performance Indicators, overcoming obstacles and uncertainty, monitoring business processes, maintaining impeccable merchandising and cleanliness standards and maximizing efficiency and profit by maintaining sound operational practices.

Be a role model for guest experience by ensuring the execution of our service model, striving to complete all monthly mystery shops, maximizing repeat business by creating NPS promoters, inspiring and coaching sales associates to consistently deliver exceptional branded experiences. Lead your team to continued success by recruiting and developing a highly productive and collaborative team, communicate through active coaching and performance management, inspire your team to deliver signature experiences, and ensure continuous learning by providing continuous product knowledge and service training. Develop your team by ensuring they can articulate what a LEGO brand experience looks like, unlock their potential using the LEGO Core Competencies, and build your team bench for future growth by identifying and developing top candidates for promotion. Demonstrate collaboration by working effectively with your peers, partners and others to drive big-picture business performance and create a positive, cooperative working environment. Deliver inspirational retail experiences built on LEGO Brand values.

Qualifications & Requirements

• At least three years of management experience in a retail environment
• Experience with the following: Point of Sale systems
• Loss prevention and cash management
• Recruitment, selection and training
• Scheduling and payroll management
• Performance management and conflict resolution skills
• Space management and visual merchandising expertise
• Effective organizational, verbal and written communication skills
• Demonstrated computer proficiency
• Physical specifications: Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting at least 30 lbs.

Compensation

The salary for this position has a range of $66,683.00 - $100,025.00 based on anticipated responsibilities, market benchmarks, and organizational constraints.

The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date.

Benefits

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Equal Opportunity & Diversity

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

Child Safeguarding & Drug Screening

Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Accessibility Statement

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Build your career brick by brick and play your part in continuing our mission to “inspire and develop the builders of tomorrow”.