Retail Store Manager

New Balance; Philadelphia (Philadelphia County); On-site; USD 59,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Lifestyle reimbursement

4 weeks vacation

12 holidays

Parental leave

Associate discount

Tuition reimbursement

Online learning & mentorship programs

Job summary

New Balance in Philadelphia is seeking a Retail Store Manager to lead a dynamic team, manage daily operations, and ensure the store reflects NB's values of integrity and total customer satisfaction.

You will drive sales, recruit and coach staff, manage budgets, coordinate merchandising, and build strong ties with the local community while maintaining safety and regulatory compliance.

Qualifications

• 3–6 years store management experience (some stores in high volume areas may require more).
• BA in Business Administration or related field preferred.
• Proficiency with POS systems and Microsoft Office.

Responsibilities

• Create and maintain a Total Customer Satisfaction culture by training staff on the NB GUEST service model.
• Set store strategy to reach sales and budget goals.
• Hire and develop staff to support growth and performance.
• Think creatively to boost store traffic and hit financial targets.
• Execute weekly and monthly business rhythms for smooth operations.
• Maintain visual merchandising standards to keep the store looking fresh.
• Coordinate community initiatives to build NB brand presence.
• Analyze market trends with District Manager to drive sales.
• Maintain positive employee relations and open communication across the team.
• Provide coaching and conduct regular performance reviews.

Skills

Store management

Staff development

POS systems

Microsoft Office

Sales and customer service

Budgeting and merchandising

Education

BA in Business Administration or related field

Tools

POS systems

Microsoft Office

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

Retail Store Managers are in charge of the staff, operation, and presentation of their New Balance store. They inspire their team and set the tone, consistently demonstrating our core values of integrity, teamwork, and total customer satisfaction.

MAJOR ACCOUNTABILITIES

• Create and maintain a “Total Customer Satisfaction” culture by ensuring your team is 100% trained on the NB GUEST service model
• Make the store your own! Set its strategic direction to reach sales and budget goals
• Hire awesome people to work with you and take ownership of their growth and development
• Think outside the box to boost store traffic and hit financial marks
• Execute weekly and monthly business rhythms and tasks to ensure your store runs smoothly
• Keep your store looking fresh by upholding visual merchandising standards
• Coordinate volunteer opportunities to build our brand within the communities we serve
• Analyze market trends in tandem with District Manager to effectively drive sales
• Maintain positive employee relations and open lines of communication throughout store
• Communicate with District Manager on coaching strategy and conflict resolution
• Conduct regular employee performance reviews to keep your team top notch
• Promote and follow safety protocols

REQUIREMENTS FOR SUCCESS

• Must be 18 years of age or older.
• 3-6 years’ store management experience (some stores in high volume areas may require more)
• B.A. in Business Administration or related field preferred
• Proficiency with POS systems and Microsoft Office
• Understanding of how to develop staff through experience in staffing, coaching, counseling, etc.
• Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to lift: 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Philadelphia Premium, PA Retail Only Pay Range: $58,875.00 - $73,600.00 - $88,325.00 Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

• New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K.
• We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally.
• You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.