Retail Store Manager

The Made Local Marketplace at the ShareExchange; Novato (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A community-driven retail space is seeking a Retail Manager for their new location in Novato. This full-time role focuses on leading store operations, enhancing customer service, and supporting local artisans. Ideal candidates will have a strong retail background and a passion for community engagement.

Qualifications

• Strong skills in Customer Service and Customer Satisfaction.
• Effective communication skills for interacting with staff, makers, and customers.
• Experience in Store Management and overseeing daily operations.

Responsibilities

• Oversee daily store operations and manage staff.
• Ensure customer satisfaction and maintain store appearance.
• Implement loss prevention strategies and handle customer inquiries.

Skills

Customer Service

Communication

Problem-solving

Education

Retail Management Experience

Tools

Square POS

Job description

Made Local Marketplace is a community-driven retail space currently located in Montgomery Village, Santa Rosa, with a second location opening soon in Novato. Our store showcases the talent and creativity of local artisans, makers, and small businesses, emphasizing craftsmanship, sustainability, and originality. We aim to foster a sense of community and support local entrepreneurs by curating handmade, small-batch, and locally inspired items such as gifts, home goods, art, apparel, and specialty foods.

Role Description

We are seeking a community-minded, results-driven Retail Manager to lead our new store opening in Downtown Novato. The ideal candidate values local connections, excels in customer service, and has a strong background in retail operations and leadership. This is a full-time, on-site role, preferably for someone currently based in Novato or with Marin County roots. The Retail Store Manager will oversee daily store operations, manage staff and liaise with the owner and makers, ensure customer satisfaction, maintain store appearance, manage inventory, implement loss prevention strategies, handle customer inquiries and complaints, and work towards achieving sales targets.

Qualifications

• Strong skills in Customer Service and Customer Satisfaction
• Effective communication skills for interacting with staff, makers, and customers
• Experience in Store Management and overseeing daily operations
• Knowledge of Retail Loss Prevention strategies
• Problem-solving skills and ability to work independently
• Previous retail experience preferred
• Experience with Square POS is a plus

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development