Retail Store Manager

BOGGI MILANO; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Dental, Health, Vision, 401(K)+ Match

PTO and Sick Time

Employee Discounts

Professional and Career Development

Job summary

Boggi Milano in New York seeks an experienced Store Manager to lead a premium sales team and deliver a seamless omnichannel experience. You will drive store performance, coach the team, and ensure exceptional customer service in a luxury retail environment.

The role requires a proven leadership track record, 5+ years in store management, and strong organizational skills. Weekend availability and occasional international travel are expected as part of brand duties.

Qualifications

• 5+ years of store management experience in premium or luxury brands.
• Fluent in English (spoken and written).
• Knowledgeable in omnichannel retail strategies and delivering seamless customer experiences.

Responsibilities

• Deliver exceptional omnichannel customer service and supervise the sales team to meet quality standards.
• Analyze commercial indicators and drive action plans to achieve timely outcomes.
• Oversee CRM activities and optimize them for better results.
• Manage customer complaints with proper resolution and escalation as needed.
• Plan and allocate store activities to maximize team efficiency and productivity.
• Oversee inventory and warehouse stock in coordination with Merchandising and Area Manager.
• Monitor market trends and competitors to contribute to brand development.
• Achieve sales targets, revenue goals, and profitability objectives.
• Create and manage staff shift schedules aligned with KPIs.

Skills

Leadership

Team management

Omnichannel retail

Customer service

English fluency

Job description

Boggi Milano is an Italian brand with over 300 stores across 50 countries. We are committed to ambitious goals, driven by innovation, sustainability, and quality. Through the use of cutting-edge high-performance materials, our brand continues to evolve. At Boggi Milano, we recognize that our people are essential to our growth, and we seek individuals who are excited to contribute to our ongoing success.

The Store Manager is responsible for overseeing the efficient and successful functioning of the store.

This includes guiding, training, and inspiring the team to achieve goals in sales, service quality, customer loyalty, and overall growth.

The Store Manager ensures customers receive a high-level omnichannel experience and works to maximize store performance.

Benefits Package:

• Dental, Health, Vision, 401(K)+ Match
• PTO and Sick Time
• Employee Discounts
• Professional and Career Development

How You Will Contribute:

Business Results & Efficiency

• Deliver excellent omnichannel customer service and supervise the sales team to meet quality standards.
• Analyze commercial indicators and results regularly; define and execute action plans to drive timely outcomes.
• Oversee CRM activities, ensuring they are fully optimized.
• Manage customer complaints, ensuring proper resolution and escalation as needed.
• Plan and allocate store activities effectively to maximize team efficiency and productivity.
• Ensure proper application of company procedures and monitor service quality.
• Supervise warehouse stock, ensuring alignment with the store's sales potential, in coordination with the Merchandising and Area Manager.
• Monitor market trends, retail initiatives, and competitors’ actions to contribute to brand development.
• Monitor and achieve sales targets, revenue goals, and profitability objectives.
• Analyze KPIs (e.g., conversion rate, average transaction value) to identify trends and opportunities.
• Create and manage shift schedules to ensure appropriate staffing.
• Set clear goals and expectations aligned with KPIs and business objectives.

Talent Management & Acquisition

• Define store targets and monitor team performance, providing regular evaluations and corrective plans.
• Lead team meetings to align on store goals, gather feedback, and define actions to improve commercial performance.
• Motivate and inspire team members to work collaboratively and achieve results.
• Provide continuous coaching and professional development opportunities to ensure team growth.
• Manage onboarding for newly hired employees to ensure a smooth integration process.
• Enhance and supervise training programs, collaborating with the internal Academy to tailor solutions.
• Anticipate staffing needs and actively participate in recruitment, leveraging the referral program.
• Maintain the store’s image according to company standards, ensuring cleanliness, order, and visual alignment.
• Optimize warehouse management, merchandise rotation, and storage to maximize sales efficiency.
• Oversee inventory management (partial or annual), ensuring accuracy and accountability.
• Ensure proper management of omnichannel operations, including adherence to required procedures and deadlines.
• Enforce internal procedures, and sales regulations with support from HQ.

Operational Excellence

• Maintain the store’s image according to company standards, ensuring cleanliness, order, and visual alignment.
• Optimize warehouse management, merchandise rotation, and storage to maximize sales efficiency.
• Oversee inventory management (partial or annual), ensuring accuracy and accountability.
• Ensure proper management of omnichannel operations, including adherence to required procedures and deadlines.
• Enforce internal procedures, company labor codes, and sales regulations with support from HQ.
• Monitor store safety, including the proper use of security tools like video surveillance.
• Supervise administrative and accounting operations, ensuring accurate reporting to Headquarters.
• Creating Schedule for store staff.

Who You Are:

• Have 5+ years of experience as a Store Manager with demonstrated leadership and management skills, ideally within a premium or luxury brand. Menswear knowledge is a plus.
• Fluent in English (speaking and writing); additional language skills are a plus.
• Knowledgeable with omnichannel retail strategies and delivering seamless customer experiences.
• Effective team management skills, ability to delegate responsibilities effectively, and strong organizational skills.
• Strong interpersonal skills and customer centric mindset to maintain high levels of satisfaction and brand reputation
• Ability to work effectively in diverse environments.
• Optimistic and resilient to foster a positive work environment
• Strong attention to detail, problem-solving, and decision-making skills
• Ability to lift 35 lbs. + and stand for long periods of time
• Must have open availability on weekends (Friday, Saturday & Sunday), peak seasons, holidays and blackout periods.
• Expected travel internationally once or twice a year.

Boggi Milano is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local laws.

Why work with Boggi Milano?

Boggi Milano combines the best of Italian craftsmanship with innovative designs, offering employees the chance to represent a prestigious brand known for elegance and quality. At Boggi Milano, innovation is at the core. The brand leverages technical, high-performance materials to create products that meet the evolving demands of customers.