Retail Store Manager

PetSmart; New Caney (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid bi-weekly

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off

Career pathing

Development opportunities

Job summary

A leading pet retailer in New Caney is looking for a Retail Store Manager to oversee store operations, ensure customer and pet safety, and lead a team of associates. The ideal candidate will have 4-6 years of retail leadership experience, strong communication skills, and a customer-focused approach. Join us to make a meaningful impact in pet care while enjoying excellent benefits and a supportive work environment.

Qualifications

• 4-6 years of retail leadership or customer-focused experience.
• Flexibility in schedule, including evenings and weekends.
• Proficient in computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Oversee safety of people and pets in the store.
• Lead the associate and pet parent experience.
• Deliver corporate strategy and profitability goals.

Skills

Retail leadership

Customer focus

Communication skills

Organizational skills

Job description

Join PetSmart as a Retail Store Manager.

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

• Paid bi-weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store.

Essential Responsibilities

• People Leadership: Responsible for employment decisions, building an open-door culture, and creating a schedule for the entire store.
• Overall Store Experience: Leads the associate and pet parent experience, ensures pets in our care are safe and healthy, and evaluates operations to improve processes and services.
• Business Management: Delivers corporate strategy and profitability goals, analyzes and responds to reporting, and manages expenses.

Qualifications

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

SUPERVISORY RESPONSIBILITY

• Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc.
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair.

Do What You Love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.