Retail Store Manager

Wild Bill’s Tobacco; Muskegon (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k after probation

Merchandise discounts

Development and growth opportunities

Monthly Bonus

Job summary

Wild Bill’s Tobacco in Muskegon, MI is seeking a Retail Store Manager to oversee daily store operations, staff leadership, inventory control, and customer service excellence. The role requires hands-on coaching, sales focus, and strong operational oversight.

You will recruit and train staff, manage scheduling and cash handling, and drive strategies to meet sales and service goals while maintaining a compliant, clean store environment.

Qualifications

• At least 1–2 years of previous manager experience.
• Flexible to work weekends and holidays.
• Standing for long periods and ability to lift up to 50 pounds.
• Experience in retail management or related leadership role.

Responsibilities

• Recruit, interview, select and retain top talent.
• Motivate, coach, develop, lead, and train staff.
• Manage inventory levels and product ordering.
• Provide excellent customer service and meet sales goals.
• Supervise scheduling, performance and cashier activities.
• Ensure compliance with company policies and procedures.
• Analyze sales data to guide daily operations.
• Open and close the store and handle cash procedures.

Skills

Leadership

Customer Service

Microsoft Office

Store Operations

Basic math

Education

High School Diploma

Job description

Description

Retail Store Manager oversees the operations of one of our retail locations. They are responsible for managing the staff, inventory, and finances of the store, as well as providing excellent customer service to our valued customers. The ideal candidate will have experience in retail management and a passion for the tobacco industry.

Responsibilities:

• Recruit, interview, select and retain top talent.
• Motivate, coach, develop, lead, and train the store employees on an ongoing basis.
• Create opportunities to develop team's product knowledge to be the expert.
• Develop team selling skills in order to meet or exceed sales goals.
• Manage and supervise a team of retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure all employees comply.
• Guides team to identify, recommend and implement changes to improve productivity.
• Sets clear performance expectations and ensures store team is trained in sales, customer service, and operations to meet company standards.
• Communicates priorities and sales driving information effectively to ensure store employees are equipped to maximize business opportunities.
• Maintaining a clean, safe environment by complying with all health and sanitation procedures
• Ensure the store is properly stocked with inventory and manage inventory levels and product ordering.
• Obtain product knowledge about all products as well as awareness of current product launches and promotions.
• Create relationships with customers in order to suggest products.
• Meet or exceed store sales and operational goals.
• Manage all store operations daily, including but not limited to inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assisting customers with sales transactions and providing excellent customer service
• Develops plans and follows up to maximize sales and drive consistent performance results.
• Identifies performance opportunities and partners with District Manager to develop a plan to address and manage issues effectively.
• Stays informed on corporate communication, directives, initiatives, policies, and procedures.
• Implements store programs to increase efficiencies in sales, service, operations, and branding.
• Majority of business hours are spent standing on the sales floor greeting customers, coaching employees, and running the business where it matters most.
• Monitor and analyze sales and financial data to make strategic business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay up to date with industry trends and competition and make recommendations to District Management on ways to improve the business.
• Open and close the store which includes locking doors and arm the store.
• Work over 40 hours a week and available to work nights, weekends, and holidays.
• May require additional tasks, duties or projects as assigned.

Requirements

Knowledge and Skills:

• Written and Communications
• Leadership
• Customer Service
• Microsoft Office
• Store Operations
• Basic math of adding and subtracting

Qualifications:

• At least 21 years or older
• Completion of high school degree
• At least 1-2 years of previous manager experience
• Flexible to work weekends and holidays if needed
• Flexible to work 12 hour shifts at times
• Standing for long periods of time
• Ability to lift up to 50 pounds

Benefits:

• Benefits available: health, dental, vision, life insurance, effective after 60 days of employment.
• 401k after 90 days of employment
• Merchandise discounts.
• Development and growth opportunities
• Monthly Bonus