Retail Store Manager

PetSmart; Milwaukee (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits: medical, dental, vision

401k

Tuition assistance

Paid time off for full-time associates

Job summary

A leading pet retail company is seeking a Retail Store Manager in Milwaukee. You will oversee the safety of people and pets, lead store operations, and drive company culture and strategies. The ideal candidate will have 4-6 years of retail leadership experience and the ability to manage a diverse team. This role includes benefits such as health coverage and paid time off, making a meaningful impact daily.

Qualifications

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability; flexibility to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Ability to maintain composure in pressure situations.

Responsibilities

• Ensure the safety of associates and pets.
• Lead the associate and pet parent experience.
• Accountable for store sales and profit targets.
• Recruit, train, and develop store associates.

Skills

Leadership experience

Strong communication skills

Organizational skills

Problem-solving skills

Job description

Overview

Join to apply for the Retail Store Manager role at PetSmart.

PetSmart does Anything for Pets and Everything for You — JOIN OUR TEAM!

About Life At PetSmart
At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our pets while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

• Paid bi-weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role provides exemplary leadership by driving company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy.

Essential Responsibilities

Job responsibilities include, but are not limited to, and may vary by store characteristics and needs:

People Leadership

• Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
• Builds an open-door culture by engaging and listening to associates. Leverages the Voice of Associate tool to listen to and respond to feedback.
• Accountable for creating and posting the store schedule after input from Experience and Process Leader.
• Facilitates associate experience and development, including reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
• Delegates effectively and empowers others to succeed; encourages ownership for results.
• Cascades information to associates and adjusts priorities to meet goals.
• Ensures alignment and adapts to changing environment.
• Addresses and administers associate complaints and grievances.
• Recognizes and celebrates associates driving engagement.
• Ensures all associate reviews are delivered on time.

Overall Store Experience

• Leads the associate and pet parent experience; ensures pets in care are safe and healthy.
• Accountable for pet parent experience and outcomes via phone, in person, or online; addresses general and escalated concerns.
• Builds a store environment focused on delivering exceptional experiences for pet parents and associates.
• Evaluates operations and seeks opportunities to improve processes and services.
• Collaborates with Store Leadership to ensure efficient in-store and community event outcomes (including local adoption groups).
• Maintains store standards and compliance with policies, procedures, and code of ethics.
• Conducts monthly Core and Services Walks to validate policy execution.
• Prioritizes a safe environment for associates, pets, and pet parents.
• Ensures inventory management tools maintain appropriate stock levels.
• Communicates business and financial objectives to leaders and associates.
• Monitors in-store cameras to assess safety and coaching needs; follows up with accountability as appropriate.
• Takes action for sick/injured pets and coordinates veterinary transport as needed.
• Partners in opening and closing procedures to uphold brand promise.

Business Management

• Delivers corporate strategy and profitability goals by executing leadership direction.
• Analyzes reporting, identifies root causes, and creates improvement plans; communicates results to leaders and staff.
• Identifies opportunities to grow the business; holds associates accountable for achieving store P&L targets.
• Manages expenses such as labor and supplies; leverages home office resources for store-related work orders and purchasing.
• Creates and posts store schedules; processes payroll weekly within budget.
• Executes required reporting and paperwork; runs store-related errands as needed.

Qualifications

• 4-6 years of retail leadership or experience in a customer-focused environment.
• Full-time availability; flexibility to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Supervisory Responsibility

• Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates, following PetSmart policies and procedures.

Physical Demands and Work Environment

• Stand, walk, climb, and use hands; required vision abilities; reasonable accommodations available.
• Lift up to 50 pounds frequently; may lift more than 100 pounds with team assistance.
• Exposure to moving parts, pet hair, and variable noise; exposure to live animals common.

Do What You Love
Join us to make a meaningful impact every day. PetSmart cherishes diversity and the perspectives of our 50,000 associates. We’re excited to hear your story and learn more about you. Apply now!

This listing may not indicate current open status; we continually build a network of candidates. For local store hiring status, contact the store. This position is eligible for benefits as described at https://benefits.petsmart.com/us/.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over 18, except where required by local law. Some locations are subject to fair chance employment laws.