Retail Store Manager

Wild Bill's Tobacco; Ludington (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Merchandise discounts

Monthly bonus

Development and growth opportunities

Merit increases bi-annually

Recognition program

Job summary

Wild Bill's Tobacco in Ludington, MI seeks a Retail Store Manager to oversee daily operations, staff, inventory, and store finances while delivering excellent customer service. The role requires retail management experience and a passion for the tobacco industry.

You will recruit, train, motivate, and coach the team, manage scheduling, cash handling, and ensure compliance with company policies. This full-time position offers growth opportunities and benefits.

Qualifications

• Proven retail management experience.
• Strong leadership and coaching abilities.
• Excellent customer service mindset.
• Ability to manage inventory and scheduling.
• Flexible to work weekends and holidays.
• Capable of lifting up to 50 pounds.
• Proficient with Microsoft Office.

Responsibilities

• Recruit, interview, select and retain top talent.
• Motivate, coach, develop, lead, and train the staff.
• Develop team product knowledge to become experts.
• Develop team selling skills to meet or exceed sales goals.
• Manage scheduling, cash handling, and bank deposits.
• Promote policies and ensure compliance.
• Identify improvements to boost productivity.
• Set clear performance expectations and train staff.
• Communicate priorities and selling information effectively.
• Maintain clean, safe store environment and sanitation procedures.
• Ensure proper inventory levels and product ordering.
• Acquire product knowledge and stay updated on launches.
• Build relationships with customers to suggest products.
• Meet or exceed sales and operational goals.
• Open/close store and manage daily operations.
• Assist customers with sales and service.
• Develop plans to maximize sales and drive performance.
• Partner with District Manager to address issues.
• Stay informed on directives and programs.
• Implement store programs to increase efficiency.
• Most hours spent on sales floor with customers.

Skills

Written communications

Leadership

Customer service

Microsoft Office

Store operations

Basic math

Education

High school diploma

Tools

Microsoft Office

Job description

Full-time Description

Retail Store Manager

oversees the operations of one of our retail locations. They are responsible for managing the staff, inventory, and finances of the store, as well as providing excellent customer service to our valued customers. The ideal candidate will have experience in retail management and a passion for the tobacco industry.

Responsibilities

• Recruit, interview, select and retain top talent.
• Motivate, coach, develop, lead, and train the store employees on an ongoing basis.
• Create opportunities to develop team's product knowledge to be the expert.
• Develop team selling skills in order to meet or exceed sales goals.
• Manage and supervise a team of retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure all employees comply.
• Guides team to identify, recommend and implement changes to improve productivity.
• Sets clear performance expectations and ensures store team is trained in sales, customer service, and operations to meet company standards.
• Communicates priorities and sales driving information effectively to ensure store employees are equipped to maximize business opportunities.
• Maintaining a clean, safe environment by complying with all health and sanitation procedures
• Ensure the store is properly stocked with inventory and manage inventory levels and product ordering.
• Obtain product knowledge about all products as well as awareness of current product launches and promotions.
• Create relationships with customers in order to suggest products.
• Meet or exceed store sales and operational goals.
• Manage all store operations daily, including but not limited to inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assisting customers with sales transactions and providing excellent customer service
• Develops plans and follows up to maximize sales and drive consistent performance results.
• Identifies performance opportunities and partners with District Manager to develop a plan to address and manage issues effectively.
• Stays informed on corporate communication, directives, initiatives, policies, and procedures.
• Implements store programs to increase efficiencies in sales, service, operations, and branding.
• Majority of business hours are spent standing on the sales floor greeting customers, coaching employees, and running the business where it matters most.
• Monitor and analyze sales and financial data to make strategic business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay up to date with industry trends and competition and make recommendations to District Management on ways to improve the business.
• Open and close the store which includes locking doors and arm the store.
• Work over 40 hours a week and available to work nights, weekends, and holidays.
• May require additional tasks, duties or projects as assigned.

Knowledge and Skills

• Written and Communications
• Leadership
• Customer Service
• Microsoft Office
• Store Operations
• Basic math of adding and subtracting

Qualifications

• At least 21 years or older
• Completion of high school degree
• At least 1-2 years of previous manager experience
• Flexible to work weekends and holidays if needed
• Flexible to work 12 hour shifts at times
• Standing for long periods of time
• Ability to lift up to 50 pounds

Benefits

• Benefits available: health, dental, vision, life insurance, effective after 60 days of employment.
• Merchandise discounts.
• Development and growth opportunities
• Monthly Bonus
• Merit Increase bi-annually
• Recognition program