Retail Store Manager

WILD BILLS TOBACCO STAFFING LLC; Lowell (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Merchandise discounts

Development and growth opportunities

Monthly bonus

Merit increase bi-annually

Recognition program

Job summary

WILD BILLS TOBACCO STAFFING LLC in Lowell, MA is seeking a Retail Store Manager to oversee daily store operations, staff leadership, inventory, and customer service. You will drive sales growth while maintaining compliance with company policies and health standards.

The role requires 1–2 years of manager experience, flexibility for weekends/holidays, and the ability to stand for long periods and lift up to 50 pounds.

Qualifications

• At least 21 years old or older.
• High school diploma completed.
• 1–2 years of previous manager experience.
• Flexible to work weekends and holidays.
• Flexible to work 12 hour shifts when needed.
• Standing for long periods.
• Ability to lift up to 50 pounds.

Responsibilities

• Recruit, interview, select and retain top talent.
• Motivate, coach, develop, lead, and train the staff.
• Develop product knowledge to become the expert.
• Develop team selling skills to meet/exceed sales goals.
• Manage and supervise a team including scheduling and performance.
• Promote company policies and procedures and ensure compliance.
• Guide team to identify and implement productivity changes.
• Set performance expectations and train on sales, service, and operations.
• Communicate priorities and driving information for opportunities.
• Maintain a clean, safe environment per health/sanitation procedures.
• Ensure proper inventory levels and product ordering.
• Obtain product knowledge and stay updated on launches/promotions.
• Create relationships with customers to suggest products.
• Meet/exceed store sales and operational goals.
• Oversee daily store operations: inventory, cash handling, staffing, service, deposits.
• Assist customers with sales transactions and service.
• Develop plans to maximize sales and consistency of performance.
• Identify opportunities and work with District Manager on plans.
• Stay informed on policies and initiatives.
• Implement programs to improve efficiency in sales/operations/branding.
• Most hours measured on the sales floor, engaging customers.

Skills

Written communication

Leadership

Customer service

Microsoft Office

Store operations

Basic math

Education

High school diploma

Job description

Description

Retail Store Manager oversees the operations of one of our retail locations. They are responsible for managing the staff, inventory, and finances of the store, as well as providing excellent customer service to our valued customers. The ideal candidate will have experience in retail management and a passion for the tobacco industry.

Responsibilities:

• Recruit, interview, select and retain top talent.
• Motivate, coach, develop, lead, and train the store employees on an ongoing basis.
• Create opportunities to develop team's product knowledge to be the expert.
• Develop team selling skills in order to meet or exceed sales goals.
• Manage and supervise a team of retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure all employees comply.
• Guides team to identify, recommend and implement changes to improve productivity.
• Sets clear performance expectations and ensures store team is trained in sales, customer service, and operations to meet company standards.
• Communicates priorities and sales driving information effectively to ensure store employees are equipped to maximize business opportunities.
• Maintaining a clean, safe environment by complying with all health and sanitation procedures
• Ensure the store is properly stocked with inventory and manage inventory levels and product ordering.
• Obtain product knowledge about all products as well as awareness of current product launches and promotions.
• Create relationships with customers in order to suggest products.
• Meet or exceed store sales and operational goals.
• Manage all store operations daily, including but not limited to inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assisting customers with sales transactions and providing excellent customer service
• Develops plans and follows up to maximize sales and drive consistent performance results.
• Identifies performance opportunities and partners with District Manager to develop a plan to address and manage issues effectively.
• Stays informed on corporate communication, directives, initiatives, policies, and procedures.
• Implements store programs to increase efficiencies in sales, service, operations, and branding.
• Majority of business hours are spent standing on the sales floor greeting customers, coaching employees, and running the business where it matters most.
• Monitor and analyze sales and financial data to make strategic business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay up to date with industry trends and competition and make recommendations to District Management on ways to improve the business.
• Open and close the store which includes locking doors and arm the store.
• Work over 40 hours a week and available to work nights, weekends, and holidays.
• May require additional tasks, duties or projects as assigned.

Requirements

Knowledge and Skills:

• Written and Communications
• Leadership
• Customer Service
• Microsoft Office
• Store Operations
• Basic math of adding and subtracting

Qualifications:

• At least 21 years or older
• Completion of high school degree
• At least 1-2 years of previous manager experience
• Flexible to work weekends and holidays if needed
• Flexible to work 12 hour shifts at times
• Standing for long periods of time
• Ability to lift up to 50 pounds

Benefits:

• Benefits available: health, dental, vision, life insurance, effective after 60 days of employment.
• Merchandise discounts.
• Development and growth opportunities
• Monthly Bonus
• Merit Increase bi-annually
• Recognition program