Retail Store Manager

T-MOBILE USA, Inc.; Lexington (TN); On-site; USD 55,000 - 133,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Family building benefits

Job summary

T-Mobile USA, Inc. is seeking a Store Manager to lead a retail store in Lexington, TN, focusing on customer engagement and strong business performance.

You will hire, schedule, train, and coach staff, own store functions including marketing, loss prevention, and labor management to drive success. Your work will be judged by sales, customer satisfaction and operational efficiency, fostering loyalty and growth.

Qualifications

• High School Diploma or GED required.
• 2-4 years management experience in retail sales preferred.
• 2-4 years sales & sales management experience preferred.
• Legal work authorization in the United States.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Retail management experience

Sales management experience

Eligibility to work in US

Age 18+

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This role manages all operations of a retail store to ensure effective customer engagement and business performance. It involves leading store employees through hiring, scheduling, training, and coaching to maintain operational standards. The role requires ownership of store functions including marketing, loss prevention, and labor management to drive success. Success is measured by store performance metrics such as sales goals, customer satisfaction, and operational efficiency. The work impacts the organization by fostering a productive store environment that supports customer loyalty and business growth.

Job Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 2-4 years Management experience in retail sales (Preferred)
• 2-4 years Sales & sales management experience (Preferred)

Knowledge, Skills and Abilities

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

• DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $73,600 - $132,700, inclusive of target incentives

Base Pay Range: $55,200 - $99,525

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

• medical
• dental and vision insurance
• a flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs
• To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.