Retail Store Manager

Michaels; Lafayette (IN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental & Vision

Employee discounts

Paid time off

Tuition assistance

Job summary

The Michaels Companies is seeking an experienced Store Manager in Lafayette, IN to lead and oversee all store operations, ensuring SOP adherence and achievement of company standards. You will drive sales, manage inventory, and coach a diverse team to deliver exceptional customer service.

You will implement shrink and safety programs, staff and develop talent, and act as Manager on Duty while coordinating cross-training across departments.

Qualifications

• 5+ years of retail experience, including knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store to ensure SOPs and company standards are followed.
• Deliver the sales plan and other KPIs in line with annual objectives.
• Lead the execution of our customer brand promises and implement shrink and safety programs.
• Use company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
• Staff the store with qualified team members: hire, train, observe and coach, manage performance and development.
• Interact with others in a respectful, positive manner and promote the organization’s vision and values.
• Serve as Manager on Duty (MOD).
• Maintain operational understanding of all store departments and ensure cross-training in Custom Framing selling and production.
• Other duties as assigned.

Job description

Major Activities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.

Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s.

Lead the execution of our customer brand promises. Implement and lead the shrink and safety programs to deliver goals.

Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.

Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development.

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.

Serve as Manager on Duty (MOD).

Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production.

Other duties as assigned.

Minimum Type of experience the job requires

5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence. 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Physical Requirements

Ability to remain standing for long periods of time.

Ability to move throughout the store.

Regular bending, lifting, carrying, reaching and stretching.

Some lifting of heavy items and accessing high shelves by ladder or similar equipment.

If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.

Work Environment

Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Company Information

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

Benefits

• 401(k) with employer match
• Employee Assistance Program
• medical coverage
• dental coverage
• vision coverage
• telemedicine services
• flexible spending accounts
• commuter benefits
• tuition assistance
• adoption assistance
• various voluntary insurance options
• employee discounts
• partner discount programs
• health insurance (medical, dental, and vision)
• paid time off
• generous employee discounts
• and much more

Equal Opportunity

Michaels is an Equal Opportunity Employer.

We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals.

In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.

Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

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Federal FMLA Poster

Federal EPPAC Poster

Values

We put people first We do the right thing We’re always improving our craft We hold ourselves accountable We’re better together.

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