Retail Store Manager

Circle K Stores Inc.; Hot Springs (AR); On-site; USD 40,000 - 60,000; Full time

Job summary

Circle K is hiring a Site Manager in Hot Springs, Arkansas to recruit, hire and train staff, ensure excellent customer service, and maintain store standards. The role emphasizes supervision and leadership of CSR and ASM tasks.

You will schedule staff, analyze daily sales, manage inventory, cash control, and ensure safety and a professional store image according to company standards. A valid driver’s license and English communication are required.

Qualifications

• High School diploma or GED preferred.
• Retail sales experience preferred.
• Experience to perform essential duties and responsibilities described.
• Able to supervise and train for CSR/ASM tools and procedures.
• Able to supervise store functions and manage computer-based tasks.
• Valid driver’s license and reliable transportation.
• Strong English communication skills.
• Perform other duties as assigned.

Responsibilities

• Recruit, hire and train positive, enthusiastic employees with excellent service.
• Develop and assign tasks to keep the site clean, stocked and well kept.
• Maintain professional image among staff and management.
• Schedule employees to maximize service and maintain store image.
• Lead non-discriminatory management activities in hiring, training, and counseling.
• Develop relationships with suppliers and resolve customer complaints promptly.
• Promote safe, positive community image and conduct timely performance appraisals.
• Ensure training covers safety and marketing execution to company standards.
• Communicate effectively with employees and hold regular meetings.
• Analyze daily sales and expenses to maximize net profits and forecast P&L.
• Safeguard and account for all cash and financial transactions.

Skills

Customer service

Supervisory skills

Staff training

Inventory control

Cash handling

English proficiency

Education

High School diploma or GED

Tools

POS systems

Report analysis

Inventory software

Job description

Frontier BU - Region 02 - Market 05: 1203 Higdon Ferry Rd, Hot Springs, Arkansas 71913 Shift Availability Flexible Availability Job Type

Minimum Qualifications

• High School diploma or GED preferred.
• Experience in retail sales preferred.
• Experience to perform the essential duties, responsibilities and working in the conditions described below.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
• Ability to supervise and manage the functions listed in the CSR and ASM job description.
• Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
• A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
• Ability to communicate (orally and in writing) in English.
• Perform other duties as assigned or delegated by his/her supervisor.

ESSENTIAL DUTIES, RESPONSIBILITIES AND SKILLS

• Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
• Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards.
• Maintain a professional and supportive image among subordinates and supervisor.
• Schedule employees within Company guidelines to maximize customer service and maintain site image.
• Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees.
• Develop positive and professional relationships with all suppliers.
• Promote excellent service and resolve customer complaints in a timely, professional manner.
• Promote and ensure a safe, positive public image within the neighboring community.
• Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback.
• Train all employees ensuring that customer service, site image and marketing execution meet Company standards.
• Train all employees on safety procedures and promote safety awareness.
• Develop ways and means to ensure that all employees receive proper communication in a timely manner.
• Establish periodic on-going communication meetings with all site employees and the Market Manager.
• Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
• Organize and maintain all site files and manuals.
• Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
• Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
• Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines, as well as understand and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform all other financial analysis necessary to maximize sales and net profits.

Working Conditions

• Performs approximately all work indoors but will be required to work outside in order to clean parking lots, gas pumps, take out garbage, etc.
• Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer.
• Be exposed to occasional noise.
• Work with a minimum of direction and supervision.
• At all times work as an effective manager, supervisor and leader.

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS/DUTIES AND/OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB. NOTE: This job description may change periodically as required by business necessity, with or without advance notice to or consent by the employee.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Our mission at Circle K is to make people's lives a little easier every day. Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us.

We set ourselves apart by our culture and values: in our people and their development, in serving others, what we've built and what we are striving to achieve.

No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K. When you grow, we grow - together.